Sewell Automotive Companies

They are great. So professional and caring
Nov 13th, 2023

Theres no zero star option unfortunately. I purchased my new car only 7 months ago, the massive list of issues with this Q7. The breaks already make the worst noise possible- equivalent to the sound of a school bus breaking. We asked multiple Sewell locations to fix it- and have been told to deal with it and its common, we would have never bought this Q7 had we known this would be a common unfixable problem 7 months down the road. Weve pleaded with service managers as well as our sales manager who sold us the car. How terrible to feel scammed and conned into a car that they KNOW will do this.
Oct 14th, 2023

BEWARE. WORST MB Service EVER. They hire low level techs and do not answer phone calls. The MB service department in Houston completely botched a simple brake replacement on our Mercedes Sprinter Van RV last year, while we were traveling through the area. This caused a whirlwind of issues and stress which lasted almost 2 months of progressive rattling from the wheel. If we did not discover the caliper bolts were LOOSE BY HAND before entering the Rocky Mountains, lord only knows the outcome. The customer service and management team refunded labor but fought me on refunding the parts, but eventually agreed to refund the full amount, HOWEVER your management was arrogant, uncooperative, unreachable and down right played games with me in repairing the damages at another MB dealership in Denver. The experience literally brought me to tears. It took a MB Service advisor in Denver to hound your team and demand you to pay for damaged brake pads, sensors and stripped caliper bolts. I was shocked to learn this family supposedly wrote the book on Customer Service. I think not. I suggest you require your team to read it.
Aug 31st, 2023

Aug 7th, 2023

Jul 30th, 2023