Capitol Gastro

P L _{on Google}

Mar 4th, 2024

They never answer a call. I tried to call multiple times, left voicemail, and waited for months, no answers.

Mark Hinkle _{on Google}

Feb 2nd, 2024

You really have to ask yourself before going to a doctor here if you want care from a practice that will not return calls or emails and the only way to communicate is to actually go to their physical location.

Martha Gallahan _{on Google}

Sep 19th, 2023

I went in for a colonoscopy and was not told that I would be wide awake for the procedure. The whole ordeal was so traumatizing it took me days to get over it because of the horrific pain that I endured. I have been advised to sue Capital gastro. Before the procedure it was noted on the wall the name of the doctor and the anesthesiologist name. So I had the understanding that I would not be awake for this procedure that is usually done under anesthesia because of the pain scale of it all. When they pulled me in the room to start the procedure that's when they told me I would not be put under. I had a severe panic attack and was completely terrified. It was like some cruel joke. I would say it is the worst experience in my whole entire life.

Tim Foxe _{on Google}

Jan 21st, 2024

DEC-2023 (UPDATE):
Seems like this practice is continuing in its tradition of never answering the phone.
I received an email notice of an addition to the patient portal; it contained an invoice for a nominal, post-insurance amount due for services rendered ONE YEAR AGO. I had some questions about the invoice, so I called several times -only to get voicemail. I eventually left a message. The bill also contained a completely nonsensical physical mailing address for me which needs to be corrected.
I will avoid this practice in the future. Not recommended.
DEC-2022:
Communication by this practice is very poor.
The staff virtually never answers the phone; you have to get creative with their phone system to get through to anyone. Emails are received from seemingly unrelated entities and emails sent to practice personnel (with questions) are not returned; automated texts spew wrong information. I input all of my medical history into their online "system" twice! --only to be asked later for the same info again (I was told that there were no entries, although I could see all of the info myself on their website when I logged in).
I found out that a procedure needed to be redone when I got a call weeks later from a scheduling person; HUH? -never a word about it from any medical professional. Because of this, I was told by two Capital Gastro staff members (both medical & administrative) that I would immediately be informed by the practice's medical staff after the second procedure as to how it went; that did not happen.