LakeHouse Spa at Lake Austin Spa Resort is located at 12611 Riverbend Rd in Austin, Texas 78732. LakeHouse Spa at Lake Austin Spa Resort can be contacted via phone at (800) 847-5637 for pricing, hours and directions.
Elegant surroundings at calm, quiet and peaceful Lake Austin. Splendid nature, pools and TX Hill Country setting. Not impressed by lunch or portions but pleased at the ability to enjoy a cocktail outside. Services were par but not quite as upscale as expected or received at similarly priced premium resort spas. Facilities were clean & sanitary. Facial was not as thorough nor was massage as rigorous as expected. Nice that they offered a discount on products if purchased same day. Complimentary gift bag was missing items and just sorry were out despite using a half-day spa certificate. Go for a service and enjoy glorious Texas nature in abundance as that was 5 star.
SMV on Google
megan murphy on Google
Amazing and relaxing environment! We went for my "bachelorette party" as day spa guests. All my services were wonderful and the property is gorgeous. We had time to walk around or enjoy the hot tub and sauna. Loved my treatment from Jessika. She took the time to hear my concerns and actually recommended a chemical peel instead of my original treatment. She was able to recommend some products that have continued to improve my skin.
Jessica M on Google
The whole experience was very underwhelming. My husband bought me a spa day package for my Birthday. From the moment I walked in the front desk staff didnt know much when I asked questions. I could hear the girl at the desk talking loud to her coworker about the computers being down for a few days and everything was a mess she says out loud. My lunch was given to the wrong table, they had one girl working and she was doing way to much that the service lacked big time(you can tell she didnt want to be there at all) . My massages were not great the massage women didnt even ask me how the pressure was or if I was liking it. The Pomegranate scrub was done and this women was yawning the whole time, you could tell and feel she didnt want to be there. She did my massage so fast and stopped a lot of times to do who knows what. My facial was nice but the women was so aggressively pushy at the end with selling products, I told her I only needed a cleanser and she kept pushing. When I said Im good just the cleanser she got frustrated and just stormed out, didnt say a word just left angry lol. The women at the cafe kept exhaling heavy like she was overworked and didnt want to be there. When I arrived the front desk staff didnt set up cups for tea or anything in the blue waiting room until a lot later in the am around 10 am ..the girl said she forgot to. You end up spending a lot here and the service defiantly doesnt meet the price point. The food was not impressive either the portions were so small so youre hungry all day get ready to be on a water infused diet bc you will leave hungry. The lady at checkout didnt ask me about my experience at all or how my 9-5 stay was.. just made sure to ask about the credit card on file. I wanted to spend more money to exercise & you cant unless your staying at the hotel the women also rudely told me that at the desk by the gym. The gift shop women was also rude when I bought an overpriced one piece bathing suit. All in all I would never come back experience top to bottom was horrific. I actually couldnt wait to leave, which Im sad about because Ive heard so many good things. I will defiantly be going elsewhere next time. If I could give less than one star I honestly would. I went 2/21/22 for reference. Also the steam room smelled , they say there is a eucalyptus aroma in there which there was not. Also they had chips with my sandwich which were no chips on a plate.they literally put chip crumbs on my plate.
The whole thing came out to $1200 dollars and none of it was good nor worth the price point at all.I tired to like it but it ended up falling short on pretty much all aspects.
Afton Hominick on Google
I had been looking forward to spending the day at Lake Austin Spa. I had booked 3 treatments. For one of my treatments I had an 80 minute massage. My therapist showed up 5 minutes late but apologized for her tardiness. When she completed the massaged I checked the time and it was only 65 minutes maybe 70 if you count the time she stepped out before the service began for me to undress and get situated. Cutting a $200+ service 10-15 minutes short is unacceptable. When I talked to a manager at the front desk right after, they were going to get back to me. I never heard from her the rest of my afternoon. Then at my check-out upon departure I once again asked about it and requested not to leave a tip for the therapist, they said it was built in and could not be removed. Not only was I shorted a portion of a service that was paid for but I didn't receive, I had to tip her 23%?? Is it normal to reward people for their poor work ethic?? The manager said their Spa Director would reach out. She didn't. I called yesterday (2 days later) and left a message and still have not heard back. I really loved the property and the overall tranquility of the spa but I do not suggest doing business at a place that seems to support unethical practice by their employees. NOT ONCE did a single employee apologize and I'm still waiting on a call back from the message I left more than 24 hours ago since the person they claimed would reach out to me never did.
