Alden Air Conditioning & Heating, Inc.

Troy Ross _{on Google}

Nov 19th, 2023

The tech arrived in uniform and on time. He checked both units and reported that both units were working properly. He also replaced one of the filters and said that the other one was still clean. He was very professional and we will use Alden again in the future.

Madeline Henry _{on Google}

Oct 1st, 2023

Probably the only ac company left that has integrity. They will actually fix things and give you honest advice, without the typical high pressure salesy hvac shenanigans. I would recommend them to anybody!

Brittany Henderson _{on Google}

Sep 22nd, 2023

Spent lots of money on new capacitor with this company. Two weeks later, there was another problem and they found a new capacitor kit was needed.
Our repairman (had the same one for both encounters) provided excellent customer service. However, after the second encounter, the owner was completely unprofessional, unethical, and became upset that our repairman educated us on the parts that were in need of repair. Owner hung up all upset on my husband first, and then didnt take my call or let me leave a voicemail when I tried to intervene and speak up for our repairman.
Owner obviously does not treat his employees OR customers well. Its not fair to cut a paying customer off because youre pissed at the repairman.
If you appreciate honesty and good customer service, dont use this company.
P.S. On Customer Log under married name/Husbands name.
P.S.S. Simply had a question about installation pricing, dont know where you got that we tried to fix it ourselves.
How could we schedule/order/initiate a recommended repair (the day after declining it for that day because time was needed to secure funds for repair), when you just hang up on my husband out of frustration with your repairman AND then intentionally ignore my calls?
We were established customers who had paid for your service/a new capacitor two weeks prior, to be treated like this was completely unacceptable & unprofessional. You could have simply explained to my husband on that phone call that your company only installs your own parts for warranty purposes. That shouldnt have come in a reply to a bad review after the fact. Service: A/C system maintenance