Crystal Clear Family Dentisry

Did not even make it to my scheduled appointment. I had an appointment on 3/9/23 at 11:00. I show up at 10:30 and doors are locked, not answering the phones, and no one inside. I did not receive a call or email about needing to reschedule my appointment.
Mar 4th, 2023

I wish i could give ZERO stars. Got off work early, drove an hour to the office just for it to be locked when I got there. I called the office , left a VM. They called back a hr or so later and said Did you have an appointment today? I mean clearly you can see I had an appointment. I mentioned the doors being locked and the lady said we had to leave & we didnt think you were coming I told her I literally confirmed the appointment THIS MORNING how could they not know I was coming. Im highly highly upset with them and how unprofessional their customer service is. I will not be back there Just save yourself the time and headache. I waited like 3 weeks for this appointment and then to be done like this
Jan 31st, 2023

I get excellent care and top service every single time. Dr. Sarah and staff are very, very friendly! Im glad someone told me about this Dentist! Best Dental Care ever with state of the art equipment, comfortable office, and an expert staff! Im very happy! I recommend them. You will not be disappointed!
Nov 22nd, 2022

The office is beautiful and Dr. Sarah is alsways AMAZING and kind hearted so from the time you walk in the door the aesthetics feel intentionally calming and pleasant experience. I was greeted with a smile immediately when I entered, and the staff who I consider my friends ALWAYS makes being there un intimidating and as pleasurable an experience.They make sure I'm comfortable & give me tips on how to continue to take care of my oral hygiene. Far drive for me from where I live but its worth it and looking forward to seeing them again!
Nov 19th, 2022

I originally was giving a 5 stars but i changed to 2 stars In the beginning it was hard to get ahold of this place to make an appointment. Even when i did, i kept being pushed off to another day. After the 3rd appointment i was about to be pushed to, the dentist called me herself. She had some things happen that i overlooked and understood so i was ok to change to one more day past and then go in. She is a very nice person, sweet, energetic. But her place is the only place listed that takes medicaid insurance according to medicaid. I called medicaid back and told them she doesn't do root canals which is confusing because what i know about endodontists is that they do root canals. She referred me out to another place that doesn't take my insurance and suggested to go back to her for applying the crown. As helpful as i know she was trying to be, i needed a place that does root canals and that takes my medicaid insurance. I had made a phone call here and was told she would call me back in 2 hours. After waiting, i decided to call medicaid back and let them know (since they were the ones that referred me), she doesn't do root canals and I asked for an endodontist. They apologized and said they will look into making corrections in their system while they found me an endodontist which the closest place to Nashville is 3 hours out so unfortunately that is where i have to go now. I kept trying to call in hopes someone would answer but it's ok. Things happen for a reason and I'm just glad medicaid was able to find a place that answers and takes my insurance even if it's a drive out.
Nov 23rd, 2022