University of Tennessee Medical Center Emergency Department

The service was horrible. They provided no updates, did not care at all to do anything in a timely fashion, and we’re incredibly rude when asked when we would be helped. They have no sense of urgency and little intention of helping others, specifically in anywhere near to a timely fashion. We have been here for five hours and counting and they could not care less about providing useful service or not making us wait for hours on end for something that could have been done in less than half the time. Unless sitting in a room alone for countless hours sounds appealing to you, go elsewhere to be helped.
Oct 20th, 2021

Oct 18th, 2021

My son was having thoughts of harming himself. He was brought in by EMS. He suffers anxiety and depression. The treatment given to him was terrible. He was put in a padded room for hours. They never evaluated him. I was told he would be evaluated by mobile crisis that never happened. They barely checked on him. The room he was in was filthy. The ER dr seemed to have no concern about his well being. I was called to come pick him up he was discharged no plan to see anyone no treatment. For someone with mental health issues UT is not the place to go.
Oct 4th, 2021

The wait is ridiculously long. After 3 hours from my son bleeding from a surgery we left and went elsewhere. Not the ER you want to go to for an emergency. Staff in the front lobby is clueless and has an “ I don’t care” attitude. Very disappointing for a University hospital to be this bad.
Oct 1st, 2021

Worse place I’ve ever been to. I realize everyone is understaffed and stressed but trauma nurse should show a little compassion for a severely injured motorcycle accident victim that was came by ambulance to the ER. He was in severe pain and she said “I’ll get you some Tylenol”. Really?. All his clothes were cut up (even his underwear), and after checking for internal injuries and taking X-rays they said he should start walking around so he can go home. 400 miles from home with no transportation to get there, no clothes, in severe pain. No pain relief and no muscle relaxers. Unbelievable. As soon as I get the trauma nurse’s name I will post it. This wasn’t health care or a medical facility that cares for people. Very unsanitary.
Sep 30th, 2021