The Cabin Rental Store

Jan 24th, 2024

Great picture right out your door.
Nov 12th, 2023

Oct 30th, 2023

We stayed at Mansion in the Sky October 20-24th (it has 11 bedrooms, each with a fireplace) and have attempted to speak with them about issues during our stay. I hate to leave a review like this, without speaking to them more, but we cant seem to get a call back (or text). Upon check-in, we immediately noticed plumbing issues (one toilet on the main floor wouldnt flush, one was leaking, etc)- so I reached out. They advised us to plunge the toilet (which we did) and if it didnt help theyd send someone out on Saturday. Plunging did not work, which I advised them. I followed up on Saturday to get an ETA on the plumber, and the manager seemed surprised plunging the night before did not work. They sent someone out from the maintenance/cleaning company, who was prompt professional and fixed the issues. Late Saturday night/early Sunday morning, our entire family was awoken to fire/carbon monoxide alarms and the smell of propane gas on the basement and lower level floors. Several guests reported feeling dizzy, confused, nauseous - and when we reported it to the management company they were very blas. They asked if the alarms had quit going off- which they did after 15-20 mins, and that we should all just go back into the cabin, open a window and go back to sleep. Please keep in mind that our group included a risk manager and mortician, and we were shocked that was the recommendation. Gas and carbon monoxide poisoning are serious and often kill entire families in their sleep. The manager advised us to reach out to her husband, as she was out of town, and we were told the gas company would be coming out. After an hour of waiting outside- keep in mind this was a family retreat, so we had elderly members of the family and various individuals with medical conditions sitting in cars/huddle together to stay warm, the Assistant Director of the property came out. He investigated the smell of gas, confirmed that a fireplace malfunctioned and that it was just allowing propane to flow into the cabin. He turned gas off to the property, and advised us it was safe to go back inside - by that time the propane smell hadnt fully dissipated but could be tolerated long enough to open windows/doors. We waited to hear a follow up from the management company, or the gas company, on Monday as promised and heard nothing. I later learned that several rooms did not wake up until family checked on them, as their carbon monoxide/fire alarms did not work- which is frightening. I also learned that one room had open outlets, with missing face plates, right behind the bedside tables (which is another safety concern). As I mentioned, we have tried to connect to share these concerns and have received no response. I understand that things go wrong, I do, but the lack of customer service/follow up on these issues is shocking. We are very displeased, and wont rent from this group again. However it is a pretty cabin, with a great view, and was very clean.
Oct 24th, 2023

I will never stay at Foxwood Mansion again. I was at this establishment from Aug 18 thru Aug 21. Heres the good: The ambiance is lovely and peaceful. The mansion is spacious. Heres the bad: There were so many roaches that I had to shake each piece of clothing off before putting it back in my suitcase. The kitchen was infested with them. And, Im not exaggerating. Then, only ONE (1) roll of toilet paper was provided in each bathroom. Why? This is a mansion. I understand its not a hotel. However, do something to compensate for the roach infestation! Lastly, we were charged for dirty towels. What? Really? How tacky and tasteless and cheap! This experience cost too much for the management to be so cheap!
Sep 2nd, 2023