Avis Car Rental

Was not treated very well at the Chattanoga Avis counter. I had made a reservation for my car. The time was 11:30am. My flight was canceled so I had to take an earlier flight and got there at 9:00am. I was told by the man behind the counter that I could not get my car until 11:30am. I never dreamed that I would need to change my time on my rental. So I had to sit and wait for over 2 hours to get my car. I have been renting cars for almost 50 years and I have never been told that before. I explained what happened with my flight but he didn't seem to care. A second employee that came on later was the one that actually wrote up my reservation and he was extremely nice, it was the first one I dealt with at 9:00 that was rude.
Jun 27th, 2023

Had a reservation for 8:30 intentionally showed up late because I somehow knew they wouldnt have a vehicle ready for my RESERVATION. What these airport rental companies are doing is taking advantage of your customers and allowing them to reserve your overpriced trash vehicles and not really having them in stock. Why is it legal to sell something you dont have? I have been waiting for my RESERVED vehicle for over an hour now and the rude front desk gentleman has nothing. He explained how people who go to doctors have to wait, and suggested I go try another rental company. Pathetic service, rude staff, and fake inventory. Avoid renting from Chatanooga airport at all cost. If I reserve a vehicle, you should have the inventory to fill that order on time. This happens far too often. Its almost 10:00 am my day is shot. You have wasted 2 of my hours. -weekly traveler and renter
Jun 22nd, 2023

Great customer service and helpful information
Jun 18th, 2023

Seems a bit disorganized. The guy in the garage didn't have the car keys on numbered hooks(even though the board with numbered hooks was sitting there unused) and had to rummage through a box to find my rental's keys. And then instead of telling me which spot the car was in he instructed me to press the fob button to locate the car...and THEN when I find the car...it is the wrong car. -_-
Jun 13th, 2023

Nice and friendly rep . Clean vehicle and when I needed to extend my rental there was no problem doing so .
Jun 2nd, 2023