Baymont Inn & Suites Sioux Falls

Rooms: Small but everyone to needed was there! Comfortable and clean!
Apr 10th, 2024

David the manager is incredible. Amazing bedside manners! Very friendly yet professional. Greeted me with smiles and positivity. Treated my kids very good. U can tell he really enjoys it what he does. David checked us in with such a great experience. He was very patient n took the time to explain everything. We went out to our vehicle to load up our things to bring to our room. When we walked back in, there was another man name Mike who was sitting at the desk. Before we even got to the elevator at 4.30pm he told me, my kids, n my father that if my kids are loud he's kicking us rite out. We went to our room. Laid down on the beds to watch tv. At 5pm our room phone rings. It's Mike harassing us about noise that he THINKS is coming from the floor I'm on. I said it's not us we are all sitting n laying watching TV. He continued to question me at 5pm. Around 6ish kids n I went down to the pool where once again Mike walks in to tell my kids not to get water outside of the pool and not to get it past the white line and he was very rude about this. Saturday rolls around and again my kids where harassed by Mike. He was laying back in a chair with eyes closed in the lobby. My son was waiting on someone by the door. Mike asked my kid what are u doing just standing here get away. When David was around he was smiles. When David wasn't he was harassing us non stop from Friday to Sunday the moment we checked in before we even got to our room. Saturday he kept walking back n fourth down our hall a couple times. My kids n I where completely on egg shells from the moment we got there due to Mike. We have always stayed here n celebrated birthdays here with never a problem. Due to Mike I would give it a negative star rating. But because of David and the rest of the staff I'm giving it a 4 star rating because they where all wonderful. If it wasn't for Mike I would of gave it a 5 star rating. For the price it's an amazing hotel with amazing staff other than Mike who harrased us instantly. He doesn't even know us but I did ask him for his name in front of David on Saturday as David walked with us down to the pool area to explain to us nicely that the hottub can't be used for a hour or so. The hotel was clean. The breakfast was amazing. We only ate it on Saturday morning not Sunday as we wanted to avoid Mike and his harassments. I'm not sure what Mikes problem was or why he started on us day one before we got to our rooms. Im not sure why he wouldn't let up on my kids n I. They where in bed early. Never ran through halls. Always walked slow and quietly to keep Mike off of us. My family witnessed this and couldn't believe it. It was all shocking. Never before have we ever been treated this way. The list keeps going but I don't feel like typing it all down. My kids n I remained very respectful and even walked around on tippy toes so Mike couldn't complain. Like I said other than being harrassed by Mike it was a good stay. All other staff where very polite, friendly, well mannered and very professional. I really do love this hotel and think it's really great.
Apr 6th, 2024

Clean towels, clean bedding, clean rooms, great for the price. Walkability: Near residential area. Feels safe Food & drinks: Lots of food options in the area
Apr 1st, 2024

Mar 31st, 2024

My daughter & her kids stayed 3/29-3/31. When they cked in the gentleman behind the desk was warm & friendly. The next guy that came on shift was nasty, rude & just plain horrible. Harassed them non stop. Said they were loud when they weren't, said they could not track water past the white line around the pool & when their cousin went to the lobby to greet his parents, this nasty individual yelled at him asking why he was staring out the front doors. When I got there I asked this man where the elevator was & all he did was point. I asked him a 2nd time & he pointed again. No one in our group ever saw him smile let alone be nice to anyone. If you have people at your front desk that is not customer service trained, you won't have people coming back a 2nd time. Very disappointed with him being the face of the hotel. Rooms: Double room was small but clean. Food & drinks: Breakfast was gone before we made it down there.
Apr 2nd, 2024