Red Roof Inn Walterboro

Hello Shannon, Thank you for taking the time to tell us about your stay at the RED ROOF INN WALTERBORO. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the issues you encountered regarding the odor you described, the overall cleanliness not being to your liking and all the other concerns mentioned. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Olivia. The staff and I at the RED ROOF INN WALTERBORO appreciate your 5/5 score following your stay. I am happy that our odorless and bug free hotel provided you with a good experience. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you, John, for telling us about your stay at the Red Roof Inn Walterboro. I am disappointed you had a less than satisfactory experience prompting your 2/5 score. The situation you described regarding the unclean floor, the missing drain plug and all the other concerns mentioned are truly regrettable. I am very sorry for your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly disappointed that this was not achieved with your visit. To prevent this from happening again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

Hello Jared, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WALTERBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Janice, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WALTERBORO. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of our hotel. In the future we recommend that you communicate all issues to our front desk staff so that they are able to ensure you are comfortable and to provide a resolution to your problem. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns we wish you the very best in your future travel.Sincerely,AdraineRed Roof Management Rediresponse Specialist