Sam's Club

Claudette _{on Google}

Apr 1st, 2024

This store is always my go too...

Aixavelisse Soto _{on Google}

Mar 27th, 2024

I never ever have a problem here!

Angela Sparks _{on Google}

Mar 28th, 2024

On 1/2724, the vehicle techs reaked havoc on all my rims. Plus I was told by the techs there may be an issue with my front passenger tire stem/lug nuts. I purchased the tires from this club and all rotation and balance requirements were done at this same Sam's. Not to mention that the time before last, two of my rims were damaged. I was not happy, mentioned it, but let that ride. On this day of service I mentioned to the tech about that incident and asked that they please be very careful. Well, they totally disregarded my request and went to town on ALL my rims. I spoke with Store Mgr. Gerald Stevens on the same day and he assured me that Sam's insurance company will be contacting me to get my rims fixed. Needless to say I have NOT heard from Sam's insurance company. I have placed numerous calls to get this issue resolved, but continue to get the run around. From the beginning to now this form of customer service is unacceptable!! Gerald Stevens need to be a man of his word! This has always been my Sam's for the last 20 years, but I will no longer support this Sam's! I am hurt and offended!!!
Update: Personally spoke with Ni (?) today (2/15/24). She took time to show me that Gerald actually reached out to the insurance company the day after the incident and again on Feb. 2nd. She explained to me that the process can take a while. She also provided answers to every question I had to include providing the insurance company's number. Talking with Ni today makes me feel better knowing that Gerald Stevens actually did what he said. There maybe a resolve after all. Lesson here is that the lack of communication with me on Gerald's part can turn something bad to worse AND that my having a little more patience in the process; just because something happens in real-time doesn't mean it will get resolved as quickly as I think it should. Selah!
Further Update: As of the last week, in February, after meeting with two of Sam's Store managers (Gerald and Ken) they have been working with me and their third-party insurance company to try to get my problem resolved. It has truly been a difficult and an eye-opening experience. I have a couple decisions to make regarding my long term dedication to this particular Sam's. One decision, based on this last experience is already made. I will no longer support their Tire and Lube service for several reasons. However, I am still thinking on whether to continue to support this Sam's period. I have been shopping here for over twenty years, not only for my household but for my parent's household as well. It will be an inconvenience to travel to either the Forest Drive or Harbison locations. But a lady has to do what a lady has to do!! My money and my time is important and everybody should accept responsibility for their actions, be it a mistake or not! Trust and accountability in this day and time is necessary!! Praying for the right outcome in this! Thanks Gerald and Ken and don't forget Nye!!
Update 3/27/24: I am pleased to say that as of last week Gerald and Ken committed to making the wrong done to me right. It's not been an easy process at all but I appreciate that these managers are recognizing that being accountable is important. I am waiting on the process to be completed. May we all take away some sort of nugget from this experience that will make us all better in this thing called life!! Thanks Gerald and Ken!!! TGBTG!!