Bts Tire & Svc Store

NOT like a good neighbor. Got my new RI license plate, but one rear screw head started to strip as I tried to change myself. BTS is almost next door so I stop by thinking they might just do it on the spot. Nope make an appointment, which I did first thing in the morning. I arrive early for my appointment. Empty waiting room, not busy. An hour passes and I see a tech grab my car and pull it into the service area then almost immediately back outside. I go to the desk they say - "Yup, came right out. that will be $67. I ask to repeat because it sounded like they want to charge me $67 to pull a screw taking less than 5 minutes. They do I complain. Manager says, OK Ill charge you half a minimum time slot - $33. NOT like a good neighbor.
Mar 28th, 2024

These guys were extremely helpful in getting the alignment perfect on my older work vehicle.
Mar 27th, 2024

Mar 26th, 2024

Mar 22nd, 2024

If you look like an older person, consider going here. If you have experience with mechanics and know how to shop around for a price, consider going here. If you don't need a lot of work done, consider going here. If you are like me, a young person who needs a lot of work and doesn't have much experience, BTS Tire & Service will take advantage of your weakness and charge you for as much as you don't notice. I am a college student from out-of-state. My dad just got laid off, my mom has leukemia, and while her health is looking better these days, things have looked scary in recent years. If things go south, I need my car to be with my family, and the drive is 6 hours. But it's an old car and it was acting up, so I started looking for a mechanic. I tried asking around for recommendations, but that went nowhere. I went to BTS because of the many good reviews and the fact that their responses, even to the bad ones, seemed nice and considerate. I get there at 11:30, leave the car there. When they call me with the car's diagnosis at around 2pm, they say the car's front brakes and all tires need replacing, filters need changing, and rear shocks are leaking. All that stuff was a hefty bill. I talked to my mom about it, unsure if it was good to pay that much, but she was more worried about me driving home in a dangerous car than she was about being fleeced by these people, so I gave the okay for them to start working. At around 3pm, they call me to say that while they were disassembling the brakes, they noticed that something else was broken and upped the price by nearly 800 dollars. This worried me a lot. Again my mom was more worried about my safe travels than getting fleeced. But I couldn't let it go. This felt wrong. After talking to car-knowledgeable friends, I got an itemized bill and started to pare down some of the stupid costs. They were charging 30 dollars for an air filter and almost 90 dollars for the cabin filter, which both have nothing to do with the driveability of the car. Air filters are both easy to replace and cheap. Then I talked to Greico Toyota Services to see how much replacing the important parts should cost for my car. They said that replacing the front brakes in their entirety should be 500-600 dollars. It was hard to discern BTS' price since the individual charges were spread out, but the guy said that the rear shocks should cost about the same. I was being charged more than double. When I went back to confront them on the rear shocks, the person on the phone tried to gaslight me into believing the price Toyota gave me was for one rear shock. When I told them the Toyota guy had confirmed the price he gave was for both, they put me on hold for 5 minutes and a nice-sounding lady apologized for making a clerical error, saying it had been such a long day and she just so happened to miss it. Keep in mind that the rear shocks should have been included in the initial price. I had been calling them back and forth for a lot of the day, but that initial call was at 2pm. Middle of the day. I don't address that. I move on, and once they read out a price that's about $60 more expensive than the initial price they gave me, I got swept up in this one victory I had in the whole situation and didn't push further. I should have. Remember the front brakes? The ones that the Toyota guy told me should be $500-600 in their entirety? They charged me $1663.23. Even if you double the estimate, that's still at least $400 too high. I haven't even tried to see if they're screwing me on tires. I don't have the energy to. I came to them in need of help and BTS Tire & Service left me feeling defeated, useless and stupid. I want to say that any of their nice words are genuine, but remembering how quick they were to gaslight me, I can't believe that. I'm willing to bet the whole place is just rotten enough that they can get away with it. The only reason I'm giving them 2 stars is because the car works now. This has been edited after a look at my call history to provide clarity and accurate times.
Mar 24th, 2024