T-Mobile

Kat Hennegan _{on Google}

Mar 27th, 2023

Called to ask if the deal with insurance claims for phones since my daughters had blacked out. The girl was polite on the phone but leaves a lot to be desired on ending a call. She just hung up on me after I said thank you for your help. I got no youre welcome or a goodbye just a hang up

Steve Hughes _{on Google}

Mar 25th, 2023

I hate cell phone stores. Normally it's a rotating door of employees that aren't helpful. Not at this store. Brandon and the manager handled a very rude and uncomfortable "client" while I was in the store with my 11 year old. He was cursing and just extremely off-putting. Brandon spoke up and noticed that my 11 year old wasn't comfortable and put a stop to it. The person was offended by his correction and left. The manager did everything to try to keep a cool head despite the persons unwelcomed behavior. The person left and they apologized for his behavior. Brandon explained to me my bill, looked into the best plan and was very thorough. There couldn't have been a better experience, but that rude person showing up. The other employee was very diligent with helping his customers as well and it showed. I'd definitely go back to that store with that kind of service again. Thank you to Brandon and Anthony for doing the right thing, I'm sorry that I don't know the other employees name, but he was working hard to solve his client's problem and should be mentioned as well. it's really the little things that we appreciate as client's/customers.

tweezerjam34 _{on Google}

Feb 24th, 2023

It took over three hours to transfer my old number to the new phone I had just bought. Support wasnt much help to Walt, who was as frustrated as I was. Apparently some system issue that rarely happens. Sorry I cant review your support team so I gotta take a star off for them.

Brandan Mascaro _{on Google}

Feb 18th, 2023

Walter was extremely helpful and went over and beyond. Honestly the best customer service I have received from any company in many many years.