REI - Closed

Doesnt care about worldwide pandemic Highly recommend another retailer plenty of them out there. They don't really care about you or your health and exposing you and everyone you come in contact with covid. I ordered a jacket online the week of thanksgiving it came and didn't fit right so like most companies called to exchange for the correct size. It would have been easy if I didn't use a gift card but since I used a gift card really didn't have any choices except go to the store and do an exchange to get it before Christmas and not just lose the money on the gift card. You can tell the companies that care about customer this is not one. (No price matching. Spent hours on the phone trying to get the right size, had to call back to get a return label) Never use a gift card unless you want a hassle better off giving your business to retailer that cares and understands we are in a world wide pandemic maybe REI doesn't believe this is real.
Apr 12th, 2021

Terrible Experience! Called the store yesterday and was told to place an order online and could pick up later the same day. So that is exactly what I did. Got an email at 3pm indicating my order was ready. So I drove to REI only to find the store closed at 3pm. Obviously I should have checked the hours but that is still messed up. Then I go back this morning and the store is completed closed through tomorrow (6/3) pending reassessment. Last REI purchase for me....
Mar 29th, 2021

Jan 16th, 2021

Always friendly and helpful staff. They take Covid seriously do I felt very safe.
Jan 2nd, 2021

Is there not a zero star option? I am sick and tired of being forced to wear a mask. I have asthma and I am claustrophobic. I have a doctors note and my medical condition should be none of your business. How is this legal in any way. ENOUGH IS ENOUGH I really wanted to buy my daughters backpacks today... One week later and still no response from anyone at this store... 10/15/2020
Dec 28th, 2020