Tcs management services

I am thrilled to give a 5-star review to Basel from SNA for his exceptional work representing TSA From the initial consultation to the recommended fix. His professionalism and expertise were top-notch. Basel was punctual, courteous, and respectful of my property and tenants . He worked diligently to complete the project on time. The quality of his work is outstanding - the repaired area looks like new, and I have complete confidence that the leak is fixed. What impressed me most was his attention to detail and commitment to customer satisfaction. Basel goes above and beyond to ensure I was happy with the result. I highly recommend him to anyone needing home repairs or renovations.
Apr 5th, 2024

Upset because I followed move out procedure, moved out in early November and still havent received half of my deposit refund. Everyone I've talked to previously has been nice but it feels like im going in loops with no actual resolution or update, and at this point I feel like my check is lost. I am just hoping someone will help me get my money. EDIT: they texted me the day I posted this, and since then have been ghosted once again. I have called multiple times and left voicemails, and have texted them. No communication back. The last thing they told me was that they would get the attorney involved, BUT NO UPDATE SINCE. this seems to be the only way to get communication! It feels like they're hoping I just drop it
Mar 30th, 2024

Edited: Revising down for TCS's horrible approach to addressing maintenance issues reported by my tenants. Over the last few months, my tenants reported a leak from the water heater and back door. As the owner, I saw the requests, approved them, and trusted TCS to resolve. Fast forward a few months and the water heater has burst, flooding the basement on the weekend and forcing my tenants to turn off the water entirely to prevent further damage. 4+ hours and multiple calls by the tenants and me later, still no ETA for an emergency response, only an operator who can only offer to re-send the request. While I don't expect the issue to be fully solved in an instant, I do expect a professional response with a plan of action and an approximate resolution time. To make matters worse, my tenant told me that in both cases, TCS dispatched someone (a subcontractor in at least one case) to take a look who told the tenant they would provide an "estimate." As the owner, I never received an estimate or any further information on the findings, just a line item in my monthly statement that reads "Plumbing - diagnostic fee" and the associated charge. So in my mind, the issue was fixed. But clearly it wasn't, and now I have a huge mess to deal with while my management company is MIA. Original: I worked with Dean in renting out my two properties. He was able to get them both filled with quality applicants quickly, which was no small feat in the middle of winter. He updated me periodically throughout the process, but it never felt like he was turning the work over to me, which is what I wanted to avoid when I chose TCS. So far so good with the new tenants. I would definitely work with Dean again to fill future vacancies.
Mar 16th, 2024

Tcs management has been managing my investments property for the past 6 months. Meg and Lareina are incredibly responsive to my tenants and myself and I am very pleased to have them taking care of my property.
Feb 26th, 2024

I was pleasantly surprised that we actually got a new furnace. I'll say thank you for now to you or the owner and for sending someone to look at the front steps so quickly to do an estimate.
Feb 16th, 2024