Comcast Center

This company will outright steal from you, and when you notice the discrepancy, to the tune of over 400 dollars over four years, in your bill they will refuse to make it right. In fact they lied, and said I would be receiving a refund which I never received before flatly refusing to give one. I suggest you go with a steaming TV service. DirecTV and YouTube TV are both good choices.
Apr 7th, 2024

The only reason you get ANY stars is because of the fantastic folks at the York PA Xfinity Store, they rate a 5 all day long! There is no reason you cant go a la carte to reduce our costs. There is no reason Xfinity Stream does not work as other streaming services do. There is no reason to charge us $1200 over 10 years for a remote/box combo that costs you $5. Its my humble opinion that you want out of cable tv as your services and pricing reflects such.
Apr 7th, 2024

Apr 2nd, 2024

Let me just start off by saying that the Xfinity/comcast brand is a joke and cares nothing about their customers! January of 2024 I called in to cancel my cable and phone services and kept the internet only. I went through the verbal confirmation twice, got email confirmation and was told my bill will be $103 total for for my new package and that Ill receive an update modem in a few days. Never got the new modem, called back over 15 times to remind them that I never got anything and my services are still activated. Several reps, managers, and the loyalty department continue to lie to me for two months and promised they listened to call and that they are working on the issue and they are sorry at what they see in the system. I was assured bill was adjusted and that my services were restored just to wake up the next day with no internet.i called twice a week as if I was in a job with no pay! I was told by loyalty, billing and customer service that several ppl on behalf of Xfinity failed me and that they fixed the issue and my balance was close to $200 and I need to return old equipment and get a update modem, I did(see receipt below). They then went up on the bill and complete disconnected my service after I was told it was fixed and an escalation manager will call in 24 hours which never happened. I have called Xfinity twice and sometimes 3 times weekly on a recorded line explaining the situation and them promising it was corrected. I then called the corporate escalation line when I was basically told to kick rocks and they will not be doing crap no matter what the recording and account rep and notes read. Im out of internet and I feel like Ive been retaliated against because i complained which was a direct result of no call back, cancel my services without my permission, no accountability on Xfinity behalf and so much more! At n t nor Hotwire would have done this, Im stuck with no internet because no other provider services my complex and Xfinity is the worse to expect to care.
Apr 8th, 2024

I have used Xfinity mobile for several years and never had an issue up until this year. I pre-ordered my new, early trade-in device to take advantage of the promo they were offering. I sent in my old device, S23 Ultra, to Assurant. This company is affiliated with Xfinity to grade their devices. I have never received any correspondence from neither Xfinity or Assurant that my device was received or successfully graded, but I knew they did from the tracking number, so I decided after a few weeks to check my online account and saw a jaw dropping $600.00 bill. I called Xfinity to dig into this ridiculous bill. Literally after a week of talking to foreign agents, getting a different answer every time, Xfinity told me my device had LCD damage and I am being billed for the remainder balance of the phone. Now when I shipped this device it was in great condition because I take care of my stuff, and they received it damaged? Obviously during its 7 day voyage to Texas, according to tracking, something happened and now I'm getting screwed? Xfinity tells me they can not do anything about it. Say the least, I'll be canceling all my services entirely and the $600?? Well they can stuff it. I will NEVER recommend this company or their services to anyone.
Apr 3rd, 2024