General Electric

worst customer service - ever
Mar 28th, 2021

Customer comes second it doesn’t matter even if it’s their fault
Feb 19th, 2021

Don’t but, bad service
Jan 10th, 2021

Nov 11th, 2020

I will give zero star but this site won't let me. I don't recommend any GE products. Their service will torture you and take more money from you. I bought GE washer/dryer but washer did not start. They tried to replace a chip but they found chip was back ordered about 2 months after they said it would be shipped for 2 weeks. So GE decided to replace the unit. The unit arrived but any person GE sent could not install the unit. This process was repeated for 5 times. GE tried another vendor to install but they were booked so they could not come out. GE finally told me to get a local installer and they would reimburse the cost. They could finally installed. I could wash for the first after 2 moths of calling/waiting/frustrations. I got a check from GE reimbursement, $150. I submitted the invoice received from the local installer which was $294. GE said they told they would reimburse up to $150, which I was never be aware nor confirmed. A manager of customer relationships, Tiera said she listens to the recording so this is the end of discussion. I am asking for higher manager but she said she is the highest possible. I spent more than $1000, the product was bad, and GE made me spend more. This is absolutely the worst dealing with any manufacturers, customer services through my life. They don't care how long, how much their customer is suffered or if the customer feels tricked, or anything. I totally NOT recommend anyone go through this.
Jul 5th, 2020