Pep Boys

My car inspection was completed in a timely manner with care. Excellent service!
Apr 8th, 2024

Apr 5th, 2024

Mar 22nd, 2024

Always, great service and excellent complete Jobs!!!
Mar 19th, 2024

STAY AWAY FROM PEP BOYS! I have been a Pep Boys customer for the past 14 years. Less than 3 weeks ago, I took my 2011 Nissan Rogue to the store located at 69 W Germantown Pike, Norristown, PA because of a noise that I heard when I go over a bump. They said that I needed new brakes and tire rotation less than 3 months after I did the brakes and purchased 4 new tires from another Pep Boys store located at 510 West Chester Pike, Havertown, PA 19083. After I paid $800.00 or more, I was told that an axle needed to be replaced, but it was not urgent. A week later, thinking that could be the cause of the noise, which was not taken care of, I scheduled an appointment to replace the axle. Unfortunately, the night before my appointment day, the check engine light was on, and the car was barely able to move. I brought it to them anyway and explained the new problem. After all diagnostics, they said that it was going to cost about $2,800.00 to repair the car. Not knowing too much about cars, I asked the assistant manager if it is worth it to spend that much money on a 2011 car. He said that the car was in good shape and thought it was worth it. I left the car that night to be repaired the next day. At 6:45 PM, I went back to the store to pay and get the car. After I started it, the check engine light was still on. I went back inside to find out why. Guy, the assistant manager, which was nice to me, said that he was not aware of the check engine light being on. Seriously? After spending almost $3,000.00 on an old car, it was given back to me with the check engine light on while specifically telling them that it was on, and the car was barely able to move. I was angry. Guy made some kind of arrangements with me by taking another $654.00 from me to fix the problem they shouldve fixed. I took the car, let my wife drive it for over a week, then found out that noise was still there when I drove it. I called the store and spoke to the manager who told me to bring it back. Knowing that they would ask me to spend another couple of hundreds of dollars, I didnt. Instead, I chose to write a review to warn other customers like me to go to other places to get their cars repaired. I spent $4,254.00 on a 2011 Nissan Rogue in less than 3 weeks just because the people in that store located at 69 W Germantown Pike, Norristown, PA are incompetent. If they diagnosed the car, found out what the problems were, and told me the total cost, I could have chosen either to get the job done or purchase another car. Unfortunately, that chance was not given to me. STAY AWAY FROM PEP BOYS!
Mar 18th, 2024