Zoom Drain

Feb 26th, 2021

Great customer service friendly staff and great job, as you can see in the pictures my rental property got backed up with wipes,toilet paper and waste but they came out and cleared up the trap now its running thru as it should
May 15th, 2020

I am a real estate professional. Zoom Drain has stood me up four separate times. Twice for my own home purchase and twice for a client of mine. The service requested each time was a Sewer Line Scope/Camera Inspection. For the first three attempted appointments, I was given a window of time for them to show up, and at the end (or after the end) of the window, they called to tell me that they were going to be extremely late or that they would need to reschedule. The fourth time I was told, after an apology and promised discount for not showing up the previous day, that the technician would arrive at exactly 8:30am the following morning ... At 8:30am, the dispatcher called to let me know the technician was on his way. I tried to ask how long he would be, and she didn't want to tell me at first. Finally, after much questioning, she told me he was in a location that was approximately 1 hour away. I hung up out of frustration and when trying to call back they would not answer and not call me back. This was the worst customer service I have experienced from a company. If I had to describe this company in two words: Unreliable and Unprofessional. I would not recommend, especially if your needs are time sensitive.
Dec 11th, 2019

Mr. Derrick Gantt - the Technician was very diligent in working to identify the problem; he found it; fixed it; CLEANED UP afterwards !!! He was of excellent demeanour and very pleasant. It was a privilege to have him in our home....highly recommend him & Zoom Drain - excellent pricing too ! Recommend him & Zoom Drain highly !
Dec 17th, 2017