H&R Block
-
2100 Washington Pike Ste 650
Heidelberg, Pennsylvania 15106 - 412-276-8703
Hours
Chamber Rating
-
Kevin Heasley
May 31st, 2023 -
karthikeyan subramanian
I tried to file the tax return for my family through Sandy at Heidelberg, PA office. I shared all my information including my visa status which is F1-OPT. That should have made things clear for her to identify me as a non-resident alien and choose the corresponding 1040NR form for filing it. Even Paula who seemed very friendly in the same office referred me to her for filing with the same form. But, Sandy prepared my tax using the wrong form which is 1040, and charged $390 for the same. Now, when I asked for a tax amendment, she was just blaming me that she did on the basis of information she received and would charge again to get it corrected. And her attitude was very bad; she is not even ready to listen to the customer's feedback. She was trying to just defend telling me I said I graduated, which doesn't mean I hold a resident status. Not even allowing me to explain this clearly she just asked me to step out of the office and left her cabin. I have never experienced the worst customer service ever since my time in the US. No one in the office is ready to accept the mistake on their end and work on it. If this is the way you would treat your customers, that's not good for your business! I'm happy that I have the opportunity to give my feedback at least here.
May 31st, 2023 -
Judy Lester
May 3rd, 2023 -
Ct Parke
Mar 31st, 2023 -
Elizabeth Hultz
Mar 8th, 2023
About
H&R Block
H&R Block tax professionals know taxes and can handle all your tax needs including maximizing your refund! Set up an appointment in your local H&R Block tax office or work with your tax consultant from home. Whether you come in to your local Heidelberg H&R Block office to work with your tax pro or drop off your documents and go, your tax needs are our top priority. If you have filed a tax extension, our tax professionals can help you through the process and walk you through the requirements.
Products
- H&R Block Emerald Prepaid Mastercard
- H&R Block Emerald Advance
- Refund Transfer
- Refund Advance
- Tax Identity Shield
- Peace of Mind
- Second Look Review
- W-2 Early Access
Services
- Tax Preparation
- Tax Return
- Tax Planning
- Tax Professional Expertise and Advise
- Tax Resolution Services
- Tax Audit Support
- ITIN Services
Brands
- H&R Block
Languages
- English
Specialities
- 100% Accuracy Guarantee
- Highly trained Tax Pros who are required to pass specialty tax t
- Max Refund Guarantee
- Over 60 years of tax preparation experience
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- MASTERCARD
- TRAVELERSCHECK
- VISA
Questions & Answers
Q What is the phone number for H&R Block?
A The phone number for H&R Block is: 412-276-8703.
Q Where is H&R Block located?
A H&R Block is located at 2100 Washington Pike Ste 650, Heidelberg, Pennsylvania 15106
Q What is the internet address for H&R Block?
A The website (URL) for H&R Block is: https://www.hrblock.com/local-tax-offices/pennsylvania/heidelberg/2100-washington-pike-ste-650/36767
Q How big is H&R Block?
A H&R Block employs approximately 20+ people.
Q What days are H&R Block open?
A H&R Block is open:
Friday: Closed
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: Closed
Thursday: 11:00 AM - 6:00 PM
Q How is H&R Block rated?
A H&R Block has a 4.6 Star Rating from 102 reviewers.
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Ratings and Reviews
H&R Block
Overall Rating
Overall Rating
( 102 Reviews )Kevin Heasley on Google
karthikeyan subramanian on Google
I tried to file the tax return for my family through Sandy at Heidelberg, PA office. I shared all my information including my visa status which is F1-OPT. That should have made things clear for her to identify me as a non-resident alien and choose the corresponding 1040NR form for filing it. Even Paula who seemed very friendly in the same office referred me to her for filing with the same form. But, Sandy prepared my tax using the wrong form which is 1040, and charged $390 for the same. Now, when I asked for a tax amendment, she was just blaming me that she did on the basis of information she received and would charge again to get it corrected. And her attitude was very bad; she is not even ready to listen to the customer's feedback. She was trying to just defend telling me I said I graduated, which doesn't mean I hold a resident status. Not even allowing me to explain this clearly she just asked me to step out of the office and left her cabin. I have never experienced the worst customer service ever since my time in the US. No one in the office is ready to accept the mistake on their end and work on it. If this is the way you would treat your customers, that's not good for your business! I'm happy that I have the opportunity to give my feedback at least here.
Judy Lester on Google
Ct Parke on Google
Elizabeth Hultz on Google