Pacific Office Automation

As a business, you may want to train your technicians to better represent your company, especially in a company vehicle. Tailgating, weaving and cutting off big rigs in heavy traffic on the I-5 during rush hour traffic at 730am on Fridays just to pull into the same parking lot a few minutes early, bad idea. Your clients share the same road and to have this technician risk all our lives just to fix that jammed copier, I would reconsider.
Sep 23rd, 2022

Mar 21st, 2021

I could find more capable machines and technicians in my local elementary tech department
Jul 20th, 2019

I run a busy medical clinic and had to switch out a printer copier scanner in a Jiffy, my account representative sent over a technician, J Hanson and we couldn't be more please with his work ethic, communication, cleanliness, and even giving our office staff space while he networked and updated all our computers to receive scans from our awesome Lexmark XM5163 purchased from POA. I know a lot of small businesses try to do all this stuff themselves to save money, but spending a little money, has allowed me to focus my efforts on other facets of my business that actually make more money. I could not and would not want to be without their services running a small business. I just hope you recognize your employees from the bottom to the top. I do not give compliments likely. If you ever have to let J go, we would love to hire him. Thank you Jay for doing an awesome job in our clinic. You reflect the highest standards in your line of work. I hope they pay you very well. Long time customer. Dr. Michael
Nov 10th, 2020

We have been with Pacific Office for over five years and it has been a great partnership. We did have a couple years where I may have only given them a 4 out of 5 due to mediocre response time and repeat problems with copiers. However, since Joytika became our account manager things really turned around. Pacific Office heard our concerns and added a tech on the coast. Response time for technical issues has been much faster. I can also say that I have never worked with a copier company where the Account Manager has kept in close contact. Generally, I would only hear from them when there was an issue and I contacted them. Pacific Office, and Joytika in particular, have done an outstanding job of contacting us regularly to make sure things are running smoothly. Customer Service is the key, and they deliver.
Jun 22nd, 2019