COMMERCIAL BUSINESS MACHINES

We bought a lease return Kyocera from CBM in about 2009 and have used it for 14 years. It was a workhorse and perfect for a family with three high school and then college students. Wanting to upgrade to a machine that had 11 x 17" paper and Gregg located the perfect machine for us, delivered it and had their tech person set it up to communicate with all of the computers in our home. Highly recommend them for home use or home business use.
Feb 23rd, 2024

First let me say, the team at Commercial Business Machines is AWESOME! Here's why: They provided remote tech support for a Kyocera printer I was servicing at one of my client's office 3000 miles away -- and the machine was not even under contract with them! Back story: My nonprofit client called me to their offices to fix a paper jam in the copier. I couldn't figure out how to clear the paper jam code after following my usual protocol so I turned to Youtube University to conduct further research. I came across a video by CBM and it provided the best explanation for the problem I was experiencing, but I still had an outstanding issue. I called the phone number on the video and the receptionist that answered the call was pleasant and courteous. I explained to her that I was not a current client of theirs, and in fact, I was clear across the country in NYC, but after explaining my issue, she took my number down and said she would have someone get back to me. Within the hour, Greg called back and walked me through the steps to clear the code. When that didn't work, he had one of his techs reach out to me and show me via text step by step how to resolve my issue. This was one of the most outstanding customer service experiences I have ever had in my 30 years of business -- even though I was not actually one of their customers! To any business owner considering CBM for their commercial grade copier, printer, fax, and service needs in the Greater Salem Oregon area, I encourage you to not second guess going with this awesome team of knowledgeable and courteous professionals. You will think you signed up for Allstate because you will be in such "good hands". Thanks so much Greg and team. You guys made me look like a Rock Star to my client with assistance from all the way across the country! - Lou
Oct 18th, 2023

My law office has used CBM for years, for copiers and service. Sean and Greg always go above and beyond expectations. If there's ever an issue, they fix it the same day. And we love our Kyocera copier.
Aug 27th, 2023

I have worked with Gregg & Robbie for over 20 years. They have been fantastic - honest & caring. They will go out of their way just to make the customer happy. They are like extended family to me. The only place I will get my copier from!
Jun 11th, 2023

The guys at Commercial Business did a great job in bringing out our new copier in and setting everything up perfectly.
Nov 10th, 2022