West Coast Roofing

Michael Cox _{on Google}

Aug 1st, 2020

Oh man........where do I start?!?!
We selected West Coast for a new roof and paint on our house. Lucas the estimator was great. Very polite, explained everything that was going to get done. The price was right with them and based on my experience with Lucas, we selected them for the job.
Signed the contract: everything changed
We had a scheduling issue: they did not show up on the day we had scheduled, I had taken the day off from work to be there and no show.
Resceduled, fine.
Roofing day: some other crew showed up from another company? This is common in the roofing business but Lucas told me they don’t sub out jobs.
Crew backed into the garage, denting garage panel and trim above garage. (Remember that) They said they would take care of it.
Job done, bill immediately emailed, no person contact, no walk through,no email, just an impersonal bill from quickbooks.
I have roofed a house before, I walked around the roof and noticed numerous issues with the workmanship.
Had to request a walk through. Lucas showed up,very kind and knowledgable man.
Garage door panel replaced $600 for them.
I discussed the issues I had with the work with Lucas. He walked the roof and agreed. We were going to be out of town for 2 weeks and I told them it would be ok to come when we were gone (MISTAKE)
They came while we were gone and I got a text they would be doing the work (nice) It was the subcontracted crew
Due to our absence, I could not move the car from the driveway. They asked the house sitter and he is only 15 and doesnt drive. I figured they would take whatever precautions to protect the car. They didnt !!!!
Metal shaving all over brand new car,likely embedded while hot from grinding and rusted.
(On video) hold up a tarp
Body shop said needed repainted ($2600)
They wanted to see the car so I welcomed them to it. The twenty something looking General manager and the manager showed and the aGM tried to tell me that the contaminants were caused by any roofing material, when he learned I had worker on film grinding above the car, he stood down.
Luckily I found an iron removing detailing product that melted the metal shavings away, nothing short of amazing!! Saved them $2600 too!!!
Now onto painting: Sent an email to make sure trim damage was replaced.
Told them we were ready for painting Paint crew pressure washed....... a week went by...i called them and explained I was concerned about the window of time for painting as fall was fully here. They came and painted....... paint ran and was dripping off the house as it rained the next day.
They came and rushed around frantically cleaning it up. Finished painting the next day walk through for a few touch ups prior to them leaving.
All and all the end result of the final product good! The process painful!!!
The garage door trim never repaired, I just wanted to be done with them.