Killer Queen Cyclery

Love love love this shop!
Jan 26th, 2022

I dropped my bike off about a year ago. I expressed that I was a novice and that I had purchased a used bike that I think needed a once-over, Rachel agreed to have the bike ready in a couple weeks. Like other reviewers, it was literally 3 months before I got my bike back. I called and left messages, emailed and stopped by the shop and was repeatedly ignored. On one occasion, I arrived at the shop to see Rachel in the back and knocked on the door but was ignored. Rachel eventually picked up the phone and expressed that she was having some personal issues and that's why she was unavailable. This is understandable, I paid the full price without dispute and I let it go. That was until I picked up my bike and took it for a ride. The handle bar was loose and the back tire literally fell off while I was riding it for the first time. I've debated for some time whether or not to post and warn others as there is a factor of empathy that I've been considering but this experience soured me on bike riding and directly resulted in injury to me. I hope that Rachel gets the help she needs but negligence with a mode of transportation is completely inappropriate and immoral.
Dec 7th, 2021

This shop has been the upmost representation of professionalism. I have had multiple bikes serviced by these folks and they always have done a beyond amazing job for me. If you want a local bike shop that is engaged in the community and dos solid work, I would highly recommend Killer Queen.
Feb 14th, 2021

Rachel is never at the shop during posted hours and doesn't answer her phone. I tried multiple times to bring her business. When someone comments publicly about her odd business practices, she deflects and insults. She also posts reviews for her business under fake names (and also her own!). Seems pretty shady... *Edit 9/24/21 Rachel continues to harass me online because I dared to comment that I tried to go to her shop 3 times almost 2 years ago and she wasn't there during her posted, regular business hours all 3 times. So, no, Rach...no plans on a 4th attempt to bring you any business - now or in the future - and here's hoping people see this review so they can see what a horrible person you are on top of being a horrible business owner. Wish I could give zero stars for an absolute zero of a shop run by an absolute zero of a person. Steer clear!
Sep 25th, 2021

Dropped off dad's bike for repairs. Has been weeks without response to calls or emails. Set up in person appointment through the website - no show. Extremely unprofessional. Sitting in the parking lot waiting for them to open - past time as advertised. My last message was to let them know we would be reporting the bike stolen by their shop. Not sure what else to do. Scanned other reviews, doesn't appear to be anything real recent. Maybe because they are never open??!! Edit: bike retuned today. No one's bikes are apparently stolen. Good to know. Edit: at 11 the website updated to opening at noon. At noon, updated to closed until Wednesday. After sitting in the parking lot for a few hours, I can see all reviews not a 4 star have the same story. Owner always claims not a valid review. I have saved my call log, unanswered emails, and the requested and confirmed appointment time. Business registry shows a local home address. House is empty and for sale. Owner retuned the Bike today.
Sep 10th, 2021