Alamo Rent A Car

Oct 29th, 2021

Alamo @ Medford was the worst rental experience ever, no people in queue however, still had to wait for an hour. Employees kept convincing us to change the car because of unavailability and even after our agreement they couldn't arrange what they said was available and after an hour of waiting they turn Employee did lie about manager not being there but the manager was inside. Good part was that manager tried her best to handle the situation and the employees went an extra mile to help us know about the place. Even after this trouble and waiting for the car for 1 hr we finally got  a car which kept on complaining about the oil change. *** Don't fall for the comment they have underneath, I tried sending them an email but they never revert. Hence, revising my rating to 1 star as the deserve, initial rating was 3****
Oct 5th, 2021

We flew to Medford Oregon to visit my wife's folks and arrived in the evening to find nobody at the Alamo kiosk we rented our car from. We were met by a nice lady from an adjoining rental agency that told us all the cars were being serviced or cleaned so were offered an alternative vehicle. The vehicle was newer and larger so we took it instead however as we began driving it check engine lights illuminated and the vehicle had some serious issues or required service. I checked fluids and got safely to our location, but didn't care Drive it much due to the issues. We returned it and reported the issues. The manager Ashley called and left a message on our phone to make an attempt at making the experience right, but after repeatedly attempting to call her back/ text her back it became apparent they really didn't care. Bad experience, next time we will rent elsewhere. Bob and Rae Robertson Apple Valley Utah
Jun 22nd, 2021

May 16th, 2021

The counter service was very kind, but we had to wait over a half hour for our car, even then they didn’t provide the car we ask for.
May 13th, 2021