Massage Envy - Tanasbourne- PERMANENTLY CLOSED

Ive been going here for years. Its a great way to treat myself to a massage and they offer other services too. I became a member, which has great benefits. I pay a low monthly fee and get one massage a month plus a discount if I get another massage in the same month. If I dont use the massage it goes into my bank and is saved for future use as long as I am a member.
May 12th, 2021

Staff have an amazing casual relationship with clients. Frank at the front desk knows myself and every other client BY NAME and remembers our past chats before and after sessions. Massage therapists are absolutely wonderful and I have yet to receive an unpleasant experience. The people running this location really feel like people instead of a massive corporate entity, and they are happy to make you feel comfortable by accommodating any needs.
Apr 14th, 2021

**** DO NOT GO HERE - TERRIBLE CUSTOMER SERVICE!**** They charged me for a gift card and then charged the person with the gift card for the service after they told them there was a zero balance. Two weeks into this battle and were still trying to get money returned and they told us there will be no compensation for the mess they caused. As a long time customer service professional, I can confidently say, shame on you - HUGE customer service FAIL. So many other options out there with people who actually value your business! Response to owner response: Thank you for your feedback but I've already had a fairly long conversation with the manager and she made it very clear that she was "sorry for all the hassle" (some of which was human error on her part) but there was absolutely nothing she could do to make it up to me but give me my money back. She never even called me back as promised after I left the appointment - I had to go BACK into a store and track her down. Maybe she is good at keeping the books or staffing but as a leader, one should excel in all areas of the business. As a Director in the customer service field myself, I find it very difficult to believe that her hands were tied but that's completely fine - at least she corrected her mistake (well she says she has anyway - I STILL DON'T HAVE THE MONEY BACK IN MY ACCOUNT YET). In a competitive economy such as ours, however, I personally believe companies have to earn loyalty. When companies display top of the line customer service, loyalty will happen naturally and show up in the bottom line with returning/repeat business. I have trained with the best in the business (Disney), so my standards in customer service may be high but in my very experienced opinion, it's the only proper way to operate. I also find it my responsibility to let people know that they will not be a priority here (perhaps it's the large chain effect) and that there are so many alternatives out there that will go above and beyond to earn their business. I went to get a massage in an attempt to "de-stress" as there is a lot on my plate at the minute... And all it did was add to it. Thank you, for being just one more thing to deal with instead of being helpful as advertised. Just add it to the list!
Dec 15th, 2020

I received help from the front desk worker, who was extremely knowledgeable about the place and very polite. His assistance was much appreciated.
Oct 30th, 2020

It is impossible to get in for a massage, you have to book 2 months in advance if you want to have massages regularly. I also have never seen a dirtier spa. There is dust all over the facial room and in the fans. Frank at the front has been extremely snobby and made me uncomfortable. Thankfully I cancelled my membership. Elements is worth it because you can actually get in.
Oct 8th, 2020