Massage Envy - Johns Landing - TEMPORARILY CLOSED

Worst massage I have ever had. The masseuse was obviously a tense and awkward for some reason she had hang nail that kept scratching me during the massage she kept fiddling with things around the room for quite some time eating into the actual massage time. Massage itself was very meh and I feel silly for having paid for this. It really didnt seem as if this masseuse knew what she was doing at all. Ive had multiple massages and I know theyre not supposed to be like that. And the number they respond to this post and have up does not work.
May 2nd, 2022

I have been a member for 10 years and I absolutely love this location for the amazing staff and massage therapists.! The facials are awesome as well! Everything is always clean and well put together. Thank you for your dedication to an overall wonderful experience!!
Apr 10th, 2022

Friendly, professional staff with great services!
Jan 11th, 2022

Oct 19th, 2021

Worst than absolutely horrible!!! I would give it minus 100 stars if possible. I showed up for my 90 minute massage with Steven today. Although the mask policy has been lifted, Steven still requires a mask. I was given not advance notice to Steven's personal policy. My massage for today was cancelled after I have taken time off from work and showed up on time for my massage. During COVID there were limited massages available but dues were still charged. I scheduled advanced appointments for November and December. All of my appointments were cancelled by Massage Envy with no credits or concessions given to my account. In January my massage was again cancelled by Massage Envy....no credit or concession given. After my experience today, I asked for the months dues to be credited back to my account. The front desk informed me that ME does not give credits!!! I insisted on speaking with a manager. There was no one available because ME is seeking to hire a new manager....go figure!! I asked for a phone number to call someone in charge. I was told there were no phone numbers for managers and was given the email for Chelsea Currier, Director of Operations I insisted on a phone number and refused to leave the premises until given an actual phone number. The front desk threatened to call the police. I invited them to do so. One of the front desk staff went to the back, apparently to call Chelsea Currier,....and came back with a phone number...apparently a bogus number which answers "The Google subscriber is not available". While in the ME I also asked for slots available for a one hour massage in order to give one of my credits to a friend. I was told the ME therapists were booked up through July...but ME will continue to bill for monthly dues. The front desk staffer instructed to go to another location to use my credits!!! I have belonged to Massage Envy in Atlanta and Fort Lauderdale and I have been very pleased with the service in those cities. This location apparently cannot hire therapists to support the monthly membership demand for service. Another caution...ME uses a separate method for tipping. The pad will indicate the level of tip to be given to the therapist. For my last message of 90 minutes ($90 in credits) the pad shows 20% = $34.45. 20% of $90 = $18. The charge was almost double!!! I would normally tip more than 20% but the charge is very deceptive in the calculation. This Massage Envy is a Sham and a Scam!!!
Apr 20th, 2022