Alfa Romeo Fiat of Strongsville

Love my Fiat!!!!
Nov 5th, 2021

Wonderful team to work with! Jared was great from start to finish! Got everything I wanted in the vehicle and the experience. Will definitely be back again.
Nov 4th, 2021

Oct 31st, 2021

Not happy with this dealership. After a recent purchase of a used vehicle I found a problem with an oil leak coming g from the valve cover gasket. I contacted the sales department and the salesman I dealth with said he would talk to his General manager. They wanted to make it right with me at that time. I could not wait until they came and got the vehicle and fix it so I had an independent garage do the work. I let them know and never heard anything again. When I parked the vehicle in my level garage it was also noticed that one side was leaning, under investigation the coil spring was cracked. I did not contact them about it because the first issue was never resolved. If you buy a used vehicle from them be careful.
Oct 30th, 2021

Still waiting on the title after receiving an undriveable car. Bought the VW tiguan from the dealership out of state based on the reviews and recommendations. Doug the salesperson was good but some communication issues with John Thomas Smith in accounts. Not a big issue si far just inconvenient with trying to schedule things. Doug told me they tested the car all was running fine but there were check engine lights on the mechanics couldnt figure out why. Having an audi I'm familiar with check lights on but needing to be run out. Car arrived and didnt run. Doug was good, said take it to a mechanic we will pay for whatever repair as this isnt how we do business etc. Mechanic told me it was a burst seal and it would be appx $3200 to fix. Called to tell doug but he was out sick so let John Thomas Smith know. He said this was out of his pay grade but that doug shouldnt have said that. After much concern and back and forth got a condescending email that I bought the vw as is. I agreed to a running vehicle with check engine lights not undriveable. Was told that was one of the lights. The light mentioned was for an exhaust manifold not the burst crankshaft seal. Had to get to the gm Mike DeSalvo. He clearly passed it back to John Thomas Smith who issued a $1,016 check. This didnt cover the $3191.58 of repairs. Ate it out of frustration by this point as I bought it 9/11/21 and this was now October. Got my paperwork together to register the now working car, no title. John Thomas Smith said he would check, turns out didnt send it and needed my social. Fine, then asked when I would receive it. On a Tuesday he said earliest Friday, but by Tuesday. Reached out Friday, no response. Reached out Tuesday no response. Checked the Ohio bmv site, title still in the dealers name. Called that Thursday to speak with Mike Desalvo the gm. He said I would get it the next day Friday, or the day after Saturday 10/23. Its now Monday 10/25/21 still no title after paying for the car on 9/11/21. Only plus side is it's a nice car now that it works.
Oct 27th, 2021