Keller Williams Chervenic Realty - Stow Office

jose fontenla _{on Google}

Dec 2nd, 2023

I have contract to sell my property; I email realtor advising that my tenant was evicted and entrance lock was replaced ,realtor never respond my email.
I was trying to buy another property; realtor make serious mistakes on the paperwork and was putting pressure on me to do electronic signing .
I am trying to terminate my contract for selling my property with this company but realtor do not respond to my email.
the realtor was from Aurora branch in OH

Nancy Williamson _{on Google}

Jul 17th, 2023

We couldnt have had a better agent to work with than Jana . She went out of her way to make selling our brother in laws house in Tallmadge easy from day one. Great lady and agent

Mister E _{on Google}

Nov 12th, 2023

Rarely have I encountered such an ill run and incompetent company. They are apparently incapable of accurately adding charges to tenants' accounts leading to utilities going unpaid and being shut off even when the tenants themselves call to warn them of the discrepancy multiple times. Then, when their error racks up hundreds in unpaid bills it is left to the property owner/ tenants to clean up their mess for them. Not even so much as an apology to any of the injured parties for their grievous mistake.
They often appear out of the loop about the status of the properties they manage and sell, baffled to find out the property owner has listed the building for sale months after the listing goes up. How bad at your job do you have to be that not even your clients trust you to sell their house?
They will hand out your private cell number to independent contractors rather than do their job and notify you themselves of maintenance work that needs to be done. To add insult to injury their office is often unavailable to receive calls, you will be left listening to a busy/disconnected signal.
Their website is a mess, a pre-built template they seem incapable of actually using if I had to hazard a guess.
My apologies if this company is secretly a non profit staffed entirely by people with impaired memory disabilities as I see no other charitable reason as to why no one at their offices appears capable of making notes or following up on things.
If you are (un)fortunate enough to actually get a human being on the phone you will be met with confusion as you attempt to re-explain a problem you brought to their attention the day before and the day before that. Apparently their inability to communicate extends to their coworkers as well as their clients and I guess they just never learned how to use their file system.
It is baffling to me how they can't even learn from their own mistakes. That utilities issue I mentioned above happened not once but twice at the same property with both incidents barely a year apart. Yes you read that correctly, the same issue at the same property in less than 18 months. Even after they were repeatedly warned that tenants were unable to access utility charges in order to pay them. For context their website doesn't allow you to submit payments larger than the sum of the charges they add so tenants are unable to just pay actual sum.
Twice this happened.
Who knows how many times this exact problem has occurred at other properties they manage. This lazy lack of simple due diligence isn't just financially troublesome it is quite literally dangerous. This is Ohio, imagine having your heating shut off in the middle of winter because the property manager just didn't pay the gas /electric bill despite you constantly warning them about it.
An utter and contemptible joke of a company. I sincerely hope for the sake of all their clients that they go out of business if not find themselves criminally charged for their sheer lack of business sense and human decency.

Nancy Palmer _{on Google}

Nov 3rd, 2023

ANNE PALMER
4:41PM (21 minutes ago)
to me
RE: JUSTIN AIKENS REALTOR, THE AIKENS TEAM/KW CHERVENIC
KELLER WILLIAMS REALTY
I did not want to write a review as I have not used your services, but I must. My mother just had an experience with Justin Aikens, Realtor. My mother lives in an apartment building that was just sold at 2059 12th St Cuyahoga Falls, OH. Her landlord has not been communicative with her about what is going on so she reached out to Justin Aikens to ask questions (worried if she would need to find a new place to live, find out dates, etc.) Later, she was informed of an inspection that was to happen. During the time before the inspection, I came down with covid and was around my mom. She called Justin to inform him that she could have covid and to see if they would need to reschedule. He was so demeaning to put it mildly and told her she would have to prove it (show him immediately the covid test) because they were not rescheduling. When she did the test later that night and was negative, she called him back to let him know and then asked him why he was so rude to her when she was just trying to explain the situation. He told her he did not have time for this and rudely hung up on her. Also after the inspection when she came home her apartment doors were not even locked!
She has been a wonderful tenant. This all came on so quickly and is a stressful situation but for Justin Aikens to belittle my mother is unprofessional and I would never recommend his services.
My mother is someone deserving of respect as many in this world are.