GameStop

I was told via phone they would be open I arrived at 7 ,within operating hours, and there is a hand written note "will return at 7:45"
Apr 1st, 2024

Mar 24th, 2024

Being a person who values quality customer service, as I am a person who provides quality customer service, I was very disappointed with my experiences here. I went two consecutive times because they didn't have something I was looking for and I needed to process a return. On the first day, the store was closed in the middle of the afternoon. I understand that this sometimes happens as everybody needs a break. I was the only person standing outside waiting for the re-open. Upon entering the store, I was not greeted at all and the person at the front desk didn't speak until I spoke. Their energy was very lackluster and they did not even seem to want my patronage. The next day I went to process a return. I walked into the store with two team members laughing jovially with another patron. As I continued, the energy shifted drastically. They got quiet and their energy was significantly subdued. They were not as pleasant/welcoming with me after I said I wanted to process a return. I got a condescending response, Oh, we'll see if that's possible. I am a stickler for great quality service. I honor the value of my energy, time and money. This is not a place that I would share my business with ever again. I absolutely love GameStop and I've had many amazing experiences throughout my time being a loyal customer and client to this business for over 15 years. However, this location will never see me nor any one that I would recommend.
Mar 1st, 2024

Feb 6th, 2024

Good service, had what I needed. Got in and out like.
Feb 3rd, 2024