Great Lakes Health & Wellness- Ohio City

Hi Andrew, Thank you for bringing your experience to our attention. We take all feedback seriously and strive to continuously improve our services. We apologize that your experience at Great Lakes Health and Wellness did not meet your expectations.We understand your concerns regarding the automatic payment issue. We've investigated the matter and identified an error on our end that resulted in your card being charged after cancellation. We sincerely apologize for this mistake and any inconvenience it caused.We can confirm that the charge has been voided, and no further charges will be processed on your card. Additionally, we are reviewing our internal processes to prevent similar occurrences in the future.Regarding your feedback about feeling pressured into expensive plans, we want to assure you that our goal is to provide individualized care at transparent and competitive prices. We offer a variety of plans and services to fit different needs and budgets. Our team is always happy to explain options and answer questions before any commitment is made.We value your feedback and would appreciate the opportunity to discuss your concerns further and regain your trust. Please feel free to contact us directly at 216-353-2800 or by email at [email protected],The Great Lakes Health and Wellness Team

Hey Mac,Thanks for the stellar 5-star rating! If you ever feel like sharing what made your visit great, we're all ears! Otherwise, keep on rockin' and know we're always here for you.✌️ The Great Lakes Health & Wellness Team