Schuenemann TV Appliance Center

Horrible customer service, waited 8 weeks never got my part or a call . Went somewhere else.
Sep 5th, 2016

Came to deliver on a day we never scheduled so we weren't home. Never came when we did schedule. Waited over an hour after the delivery time. Some of the most terrible customer service. Didn't seem to care when I called the two times. Will never buy anything from them. Tried to stay local but not worth it at this place.
Jun 21st, 2016

Horrible horrible customer service. Over a month with a broken refrigerator. Excuse and excuse.
Mar 6th, 2016

I had an appointment scheduled through GE Appliance for some warranty work between 8-5 (ridiculous time frame to begin with) so I took the day off from work to be available when they could get here. The day before I called Schuenemann and asked when they would be here and they said they would call the next morning with a more specific time. It got to be about 9:30 the day of the appointment and no phone call, so I called them to ask when they'd be able to get here. I was told I wasn't on the schedule. The phone rep then looked up my number, saw my appointment for today and told me they'd have to reschedule me for another day. He didn't even attempt to resolve the issue, or accept they made a mistake. He blamed GE for accepting the appointment for them. I called GE and was told that only the repair company can accept appointments for themselves (which makes perfect sense) and they had 3 days to see it between when it was made and would take place. This experience was completely unacceptable, the customer service and professionalism were abysmal.
Dec 12th, 2016

This company services the Home Depot plan. I call on Friday to request service for a freezer that's not sealing. They put me in for Monday between 8 and 12. The company never showed.They never called. I get a hold of the Home Depot system, and they call the company to see what happened. Oh - the company was short-staffed, so they rescheduled EVERYONE from Monday to a time that suited them. In my case - it was Tuesday between 9 and 12. One problem here - I'm not available Tuesday, or Wednesday. By the time I get off the phone and call, I get the message that they're closed for the day. Boy, they may not know how to work with their customers' schedules, but they can sure remember to turn on that answering machine at 4pm! Sitting on hold right now to ask for a different service company to come out. I won't even have these people in my house, and I'm disappointed in Home Depot for continuing to use a company that has nothing but one-star reviews. If I could leave them zero stars - I would
Oct 18th, 2016