The Plug Appliances Sales & Service

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We delivered a dryer to you on 2/21/24. You called into the shop 2/22/24 and said that none of the temp settings were working on the dryer. I hate if a customer calls in with an issue with any item that we have sold them especially as soon as they receive it. I'm also a technician, so I decided to make sure you were addressed the day you called into the store. When I called you, I tried to ask if you were referring to the fact that you can't change the temp if you're rotating the knob from normal, to delicates, to permanent press, etc. but the temp is adjusting with the different settings that you're rotating to. Then the only setting that you had free range to adjust the settings is timed drying, then that's totally normal. You proceeded to then tell me that I'm not understanding what you're saying and that I needed to come see what you were saying and you didn't have time to explain it over the phone. When I get to your residence, I proceed to show you that what I tried to explain over the phone is accurate and you didn't understand how a basic digital dryer performs. You tell me "how was I supposed to know" and my dry sarcastic response was "if you would've listened to me before I drove all the way over here then you would've known". You then call in to the shop the morning of 4/2/24 and tell us that your dryer is not spinning. Yes we REMIND YOU of our 90 day warranty policy where we cover everything for the first 30 days and you cover the part the last 60 days. (We say our policy at checkout, it's on your receipt, it's posted in our store and it's on our website, it's not points against you; it's just policy). The last time I check 2/21/24 and 4/2/24 are more than 30 days. You then say "well this is the 2nd time you're coming out for this dryer, it's a piece of crap". My secretary reads to you that "customer didn't know how to operate the dryer" as the notes in our system and you get upset that we worded your intelligence in that manner. We can only dictate the facts of the situation, sorry if it hurts your feelings.We sent a technician out that day to take care of the dryer belt. He indeed found a broken dryer belt and charged you $25 for the belt. At the time the technician told you the price, you became disrespectful with your words and your lack of wanting to pay for the part. You finally paid, the technician fixed it and left. You called in at the end of the next day and said that the dryer is not working again at all and is a piece of crap. We apologized for the all the inconveniences and tell you that we will get out there the next day due to the time in the day that it was when you called. A different technician came out today 4/4/24 and didn't "tune up" anything. He ran it first and showed you that it was a perfectly running machine, then he even took it all apart and visually inspected the inside and parts in front of you as you watched him the entire time. To the point where you asked him if he put "all 6 screws back in the bottom of the dryer". When this is reported back to me that we prioritized your care, geographically went out of our way and you're taking up technician time, yes I called you and told you that there would be a $35 trip charge. Yes I did hang up on you, when you argued the $35 charge. I have learned that before I say anything out of line it's just best that I hang up, I don't think you would've wanted to hear what I really think/thought of you.You can call me disrespectful, threatening, mean or whatever other adjectives you choose to use. All I know is that you're not going to waste our valuable time with false accusations and think that it doesn't come at a cost. So, if me saying that we will not conduct business with you any more until that $35 is paid is mean and threatening, then I will be all of that and more. Thanks and you can gladly take your business elsewhere.

Thank you so much for your review. While we do our best to make sure day one issues aren't a thing, things do happen. We appreciate you for allowing us to make it right!

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