Mercy Health - Rookwood Medical Center

Went in as a walk in and received great service and friendly people. Never had a problem here thanks!
Jan 15th, 2024

My aunt Died because of this horrible place. And they used thire strict No visitor rules to Do it. They let her lay and Die and wouldnt let me or anyone stay with her. I will never do business with Mercy health anymore. Its not the first time they made someone worse off either. They almost killed my fiancé 2 years ago by mid diagnosis. Verry bad hospital that cares nothing about thire patients or the familys. Theres no mercy at mercy health.
Mar 25th, 2022

Dec 30th, 2021

Update:Don't do Dermatology here. Dr. Dana Elkeeb is very unprofessional and so is her team. She stays canceling appointments and won't reschedule and will ignore your messages in the MyChart app. She will be gone in May. Go after that if you must. Will be sending my daughter elsewhere. Haven't had any real issues with this place. Urgent Care can be slow at times but I've brought my husband here, my daughter and two of our sons. I also see the Family Doc and OBGYN here and she has been the best. The OBGYN went out of her way to find out what my last OBGYN did completely wrong and she fixed everything and made me feel comfortable. Ask for Dr. Ghatora. I see many negative reviews, so I wanted to add my experiences. I've also worked in hospitals enough to know that SOME patients can be biased and complain for no reason. They don't fully understand the ins and outs of how procedures go.
Mar 5th, 2022

I just got a voice mail on my machine that stated we need you to call us back this is the doctors office of Dr ******** then left the number. No hello no reason for callback, no who to ask for no nothing. Extremely unprofessional tone on my voice mail. I am sick with something weird and I am worried not feeling good mind you. So I call back and the person who answered the phone transferred me to the office and these people who answered the phones acted like i was interrupting their day. I told them I had blood drawn and that the person who left the message did not say why. They would not help me and said they had to transfer me to the lab lol. Never in my life Have I came across such un professional Medical staff Im appalled. They didn't even try to look up my chart or look at my results nothing. As soon as i find out the supervisor they better do something.
Jan 20th, 2022