Monroe Plumbing Inc.

Feb 22nd, 2021

Feb 1st, 2021

Driver of truck #77 blocked traffic on 422 east bound for several miles by riding beside a truck hauling a trailer. Called the number and lady said she would contact him. This went on all the way the the route 44 connection.
Sep 30th, 2020

Aug 14th, 2020

We used Monroe Plumbing to install a new water heater about 6 months ago. As of 1 week ago, the gas valve had already stopped working. We reached out to Monroe, but they were unable to get to us, so we used another local company. We learned that the water heater brand, Reem, that had been installed was notorious for failed gas valves, and the part was on 5-10 day back order. Luckily, the other service company was able to get them to send us a part within 3 days, and told us to contact Monroe, as the water tank was under warranty with them. After 6 days without hot water, we reached out to Monroe to install the new gas valve. They told us that it would be another 5 days before they could get a technician out, and had no time to slot us in but would try. Refusing to go another 5 days without hot water, we once again reached out to the other company. They were at our house 3 hours later, and discovered that once again, we received a faulty part from Reem, and that there was no imminent solution. We ended up having to replace our brand new water heater. Monroe's response? It was not their problem, nor would they pick up the faulty tank as they were "surprised the other company did not do so already". This is the second time our family has received a faulty/cheap part from Monroe. Based on the lack of quality and poor customer service, we will never be using Monroe again. Service: Boiler installation
May 10th, 2020