Jaguar Land Rover Akron

After a not great experience at a different dealership, we set up an appointment online. From initial reach out this dealership felt different. Our plan was to test drive and order a car. Emily helped us consider all options. It made the most sense for us to buy the car we came to test drive. I still cant believe how seamless the entire transaction was. Everyone was kind! We never felt pushed. It truly felt like we were considering all options with friends. You have a new life long customer! Thank you!
Aug 8th, 2022

They answered the phone and set an appointment very professional
Jul 29th, 2022

This location is easily accessible and clean as a whistle! Recently had a wheel alignment done and waited in the waiting area. Lots of complimentary drinks & snacks available in this comfortable & quiet environment. Tyler, Service Mgr., was friendly and helpful. I had a question about the park assist feature and he lined up Emily to fill me in. She couldn't have been more willing to "assist". This place has certainly continued the excellent service and attention I came to enjoy years ago at Kempthorn in Canton.
Jul 10th, 2022

The rating would be three stars if the management of the service department was not so poor. Tyler Gilles is a stand up person extremely pleasant and easy to talk to and I felt comfortable discussing any type of repairs and issues and understand how and why the repairs were necessary or not. I cannot say the same for anyone else. I have had three different repairs the first two (Coolant hose repairs & Gear Box Rebuild) lasting between roughly 7-10 days. The accommodation of a loaner vehicle is non existent. Over both periods I contacted them on a daily basis about a loaner and was told over and over "we will add you to the waiting list," which never came to fruition. Seems pretty absurd for a dealership to not be able to accommodate a customer who they are certain they will have their vehicle for an extended period on numerous occasions. On the last occasion (Brakes & TPMS), I requested a service to be completed for a brake job at roughly 8am. Moments (10 minutes) after agreeing to the brake job, I called and said I would like the TPMS sensor changed as well on my rear tire. That evening at about 4 o'clock I called to ask when vehicle would be done, and they stated not until tomorrow morning. I beg and plead about a loaner vehicle because I have an imperative meeting at 7:30am for work the following day and they do practically nothing other than say we'll complete it tomorrow. The task they stated they need to complete is a TPMS sensor install into a tire which would take an hour tops. But, since I called after the tech had already finished the brake job (a brake job does not take 10 minutes) he had moved on to a different task and would circle back to mine first thing in the morning. So they hold my vehicle over the evening and call me at 10am the following day to say my car is done. Upon my arrival, YOU GUESSED IT, "somehow there was a communication error and the TPMS sensor never was installed." I coughed up XXX dollars for a rental car because they held my vehicle for a repair, WHICH THEY DIDN'T DO. So either 1) they are not honoring appointment commitments and overbooking or 2) their service techs cannot complete a break job in 7 hours and somehow had a singular task of installing a tpms sensor and once they completed the task of not installing the tpms sensor called up to the front office and stated "I completed the TPMS sensor install" with the replacement sensor still wrapped in brand new packaging in hand, which would border incompetence and cannot possibly be true because they train them in a specific off site Land Rover school. Therefore, it is mismanagement or poor communication within the external departments, IE section 1 above, and re referenced to the lack of loaner vehicles, its indicative of poor customer service. Up to this date, I have driven my vehicle roughly 2000 miles and my brake light is back on already saying my brand new installed brake pads are worn within 2000 miles. I have reached out to them regarding the issue and they have failed to contact me back. Again, if you are catching the theme here, poor customer service, poor follow up, poor communication internal and external.
Aug 10th, 2022

Have you ever had a car curated just for you? That was my experience at Jaguar Land Rover of Akron. Emily was my sales person and she saw to everything from the selection of the vehicle to the combination of the interior and the features and then the stunning exterior of the car of my dreams. I cant say enough about her professionalism and how she has changed my perception of what a car purchasing experience should be like. She even delivered the car to my house and patiently explained the all the eccentricities of the media center and driver interface. There is literally no comparison to the last vehicle I purchased where the sales person had me schlep the floor mats from the parts department myself and he watched while installed them in the parking lot.
Jul 29th, 2022