AT&T Store

Suzanne Neblett _{on Google}

Mar 19th, 2024

Way too long to post the whole story, but I highly advise against going to this store. This is just an authorized retailer and they will not help you after they make the sale. Theyll give you their cell numbers in case you need anything, but theyre counting on the fact that most people wont need them. When you do, good luck. Just save your sanity and go to the only corporate AT&T store on College/New Center. The manager there, Ryan, was extremely professional and got me with Crystal, who immediate handled my issue. Its tempting to go in the smaller stores because they arent as busyits not worth the aggravation and hours wasted if you need support after the sale.

Dasani Boney _{on Google}

Feb 17th, 2024

Tanazsa had me in and out within 5 mins while also getting me some new phones. Shes the best

Brian Jones _{on Google}

Feb 16th, 2024

Yet again they have solved my problems. Excellent service and very knowledgeable of options. I specifically go here because of the consistency and customer service.

Tristen Dillingham _{on Google}

Jan 30th, 2024

ATT started an account that I did not request or have used in any way and now bill me for. They refuse to correct this issue. Do not use this company

kaysportchick _{on Google}

Jan 20th, 2024

I dont usually write reviews but Im absolutely ticked off at this point. The store manager when I walked in tried to upsell me on just about everything. I get thats his job but I guess I also fell for his schemes until I got my $217 bill from AT&T yesterday. I switched over for the first responder discount from Verizon. He told me he could get me a brand new cellular watch, new 15 plus iphone, 2 care coverage plans for both, ALL for $84 WITH tax. I said that was a steal because I was paying $99 at Verizon for one line. He got me in and out within an hour, he was pressed on me getting a case and a phone screen and told me hed give me his employee discount but it still wouldve been $50, so I uncomfortably declined. All of sudden hes asking for my card for $130 for taxes for the phone and watch (NEVER over the course over that hour did he mention this) I asked so many times if there were any fees today and he said no and no to later just the $84 next month to be expected. I paid the money because I understood but still ticked. I get this $217 bill and go back yesterday and the assistant manager, Angel, was an actual angel. She explained the charges were activation fees for the phone and watch. At this point steam was coming out of my ears because the store manager straight up lied to my face and left that part out completely. She also took off the care plan for my watch and phone so my bill would then be $94, mind you still $10 more than what I was told so many times that day. So now I have no coverage, a cellular watch I dont need and a new phone. Angel was great, she should be the general manager. I will never step foot in this AT&T again until I know the store manager is gone.
My second big problem - the unprofessionalism. Once the store manager found out I was a deputy, he said to me yall messed up yall disrespected me all the time he said I dont think youre a crooked cop but the rest of yall around here all and yall be messing with the people by my auntys house and was so completely inappropriate to me and my profession. Dont offer first responder discounts and have a STORE MANAGER be that disrespectful to a law enforcement individual, it was extremely uncomfortable.
AT&T, do better.