La Quinta Inn & Suites by Wyndham Selma/Smithfield I-95

Thank you for taking the time to share your positive feedback regarding your recent stay at La Quinta Inn & Suites in Selma, NC. We are thrilled to hear that you had an enjoyable experience with us and that you found our updated, clean rooms to your satisfaction.We understand the importance of providing quality amenities for our guests, and we are delighted that you appreciated the Dove toiletries provided during your stay. It is our goal to ensure that our guests feel comfortable and well taken care of throughout their time with us.We are honored by your statement that you would definitely choose to stay with us again. Nothing brings us greater satisfaction than knowing that our guests had a pleasant experience and would return to visit us in the future.Thank you once again for choosing La Quinta Inn & Suites in Selma, NC for your accommodations. We look forward to welcoming you back for another wonderful stay whenever your travels bring you to the area.

Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the inconvenience and frustration you experienced during the fire alarm incident in the early hours of the morning.Your comments regarding the lack of communication and the response from our front desk staff are deeply concerning to us. We understand the importance of clear and timely communication, especially during emergency situations, and we regret that we did not meet your expectations in this regard. Please know that your feedback has been shared with our management team, and we will be reviewing our procedures to ensure that appropriate communication protocols are in place to better assist our guests in similar situations in the future.We also apologize for the inconvenience caused by the non-functional phone in your room. We will address this issue immediately to ensure that all room amenities are in proper working order for our guests' comfort and safety.Regarding the interaction with our front desk staff, we are truly sorry for any perception of rudeness or condescension. Our team members are trained to provide professional and courteous service at all times, and we regret that this was not reflected in your experience. We will be providing additional training and coaching to our staff to ensure that they handle all guest interactions with the utmost professionalism and empathy.Once again, we apologize for the inconvenience and frustration you experienced, and we appreciate your feedback as it helps us to improve our services and guest experiences. We hope that you will give us another opportunity to provide you with the exceptional service and hospitality that we strive to deliver to all our guests.