Wilkinson Cadillac & Olds

Everyone was great. Very smooth transition. Katie was awesome.
Apr 2nd, 2024

Kayla Baldwin gave excellent customer service! She was very helpful with discussing each car with me. The whole team was very kind.
Mar 30th, 2024

The folks at Wilkinson are the friendliest and most caring people Ive worked with when purchasing a vehicle. They are excellent people to work with. Nick was great to work with. He was knowledgeable and so accommodating, and made us feel at home.
Mar 30th, 2024

My salesperson, Kayla Baldwin, was professional, friendly, and very accommodating. She made me feel very at ease and my vehicle purchase experience an amazing one. I would recommend her anytime!
Mar 28th, 2024

The dealership kept my car for over 3 months, never reached out to offer any form of loaner car nor with any type of update until they called me to tell me they used the car warranty company that I pay for to confirm they didn't break my vehicle. When I dropped my truck off, it worked and went/functioned into all gears, including reverse. The dealership took the truck apart, performed the approved repairs and when they put my truck back together, the truck didn't go into reverse. After 3 months and no updates, they called me to tell me that I'd have to pay double the approved and agreed upon amount of the cost of the original repair because they used my warranty company, the people I pay my hard earned money to work on my behalf, to certify that they dealership didn't damage the vehicle. Interesting, given the truck worked when I dropped it off but didn't after they initially "repaired it". They told me because my warranty company confirmed even though the car worked before the dealership took it apart and didn't once the dealership reassembled it, the best they could do for me after holding on to it for 3 months before they figured out what was wrong AND using the warranty company I pay to indemnify themself against their mistake AND holding my vehicle for months without even offering a loaner or any type of renumeration for me NOT having my car called me to tell me they did me a favor by discounting the additional repair and it would cost me double to get my truck back. Needless to say, although Sanford, NC is a very small town and Wilkinson GMC is the only GMC dealer available, I will NOT take my truck back there for any repair (I'll drive to Fayetteville or Raleigh first) and I will NEVER buy another vehicle from them again. Yes, I actually bought the truck, in cash, from them and always took my vehicle there for service. So much for GMC's so-called customer service values. I guess being the only game in town has its privileges.......
Apr 6th, 2024