Davenport Buick-GMC

I took my car in for service check engine light was on and wngine hot ac off was displaying I explain to them what was going on they repaired it saying couldn't get the code again two weeks later I get the same reading take ut back in they keep it for 4 days I called and called finally I calked got the manager thats when he tells me I got a.head gasket problem so why wasn't this picked up then now my heat not working in car the car is still there they tell me they dint have tools to fix it they are a general motors certified im just lost for words update to the post its June 18th 2023 my car was damaged doung repairs 1700 dollars damage to body find out when they replaced engine inexpensive the cracked my ac line so the mechanic want admit it they did repair the body work so they never gave me an estimate in writing for putting engine in even though I asked several times it wasn't done so there service manager sits me in the office and tells me it ms 6000 dollars from original price of 3500 minus what I paid them when they misdiagnosed my car in February I have been with iut my car for 4 months all I get is lies and broken promises so now they call my husband and tell him if he get me to take down reviews and pay them 1900 dollars we good but what about there lying mechanics that don't know how to diagnose a car problem that I believe they created i paid for the engine at the end of day I feel that someone needs to clean that service department and get some real honest people that can admit a mistake kudos to Matt service advisor always been honest but his boss mat is terrible this has no reflection on sales department have purchased several cars and trucks from them sometimes businesses ne to look at the whole team im a very disappointed customer and I will spread the word on this matter
Jun 22nd, 2023

GM Service Department is GREAT and will bend over backwards to help the customer -- Kudos to MATT & SUSAN
May 20th, 2023

I cannot even remember how many cars I have purchase from Davenport. Been buying from them since 1980s. They are always great to deal with. Fair and Honest. and I get a great car. New or used, I have always been more than satisfied with the outcome. My latest purchase is a Yukon Denali. Had a leaking headlight. They came an picked it up, took back and fixed, and then return to my home. Should mention that I live 2 hours from Rocky Mount. They didn't bat an eye. It was just taken care of Love the car, love dealing with Graham, Neill, and of course Joe. They are the best, and would recommend to anyone to check them out when looking for a car or for service. I would give them 10 starts if it was an option. Chuck Beattie
May 13th, 2023

My truck broke down 5 hours from home and 10 hours from my destination due to gasoline in my diesel engine. I was stressed and panicked trying to find someone to fix my truck while also trying to figure out where to stay with my two dogs. When I called Davenport GMC, they immediately got to work helping me out and reassured me that they could get someone in to fix the truck first thing the next morning. They also pointed me to the dog-friendly hotel next door, which was above and beyond what I had called in for. The next morning they called me back to check up on me and make sure I had made it to the dealership alright, and got to work on my truck. When I had to check out of the hotel, they let me stay in the lobby with my dogs since I had nowhere else to go. We still had a couple hours to wait and my 1.5yr German Shepherd was getting bored, and once again the GMC staff came to my rescue and helped entertain my dogs for a while. I am beyond grateful for the care and compassion they showed me during such a stressful time, and I would highly recommend Davenport GMC to anyone who asks. You have a great staff, and Id like to specifically thank Chris and Craig who personally checked on me and helped me.
May 3rd, 2023

Went for service on my GMC. Arrived early. Service Dept. greeted me as soon as I pulled up. No wait!!! Took my car right away. Service was complete after 45 minutes!! Great job!!!
May 1st, 2023