Home2 Suites by Hilton Raleigh Durham Airport RTP

Tiah Rae _{on Google}

Apr 2nd, 2024

Great employees, clean rooms, breakfast was good and the pool was a nice extra. The issue was an undisclosed "incidental fee"? Although they did refund my money and days later, charge the amount that I initially agreed to; I won't return to this hotel. All fees, charges or holds must be revealed prior to booking, anything else is just shady business practices.

Tara Welborne _{on Google}

Mar 29th, 2024

My room had bed bugs, stains in the carpet, and the door needed to be slammed in order to close all the way. Additionally, the walls were very thin. My neighbors talked all night long. The people above me stomped throughout the night.
The manager said pest control didnt find evidence of bugs. However, I left the napkin with the bugs I killed and recorded the bugs on the pillow.

destiny claytor _{on Google}

Mar 25th, 2024

Did not stay due to incorrect information being given but they did everything they could to make it right. I appreciate the customer service!! When wrong they own up in my experience.

Cindi _{on Google}

Mar 3rd, 2024

Ive always liked the home 2 chain, but the cleanliness of this room and the lack of follow up by management now is making me choose a completely different hotel chain outside of the Hilton brand. I however did have a positive experience with the check in staff, he was friendly and informative. When we checked out, and when we informed the check out staff, she was empathetic and showed she was disgusted by the condition of the room. However we were informed that management may or may not even doing anything about it and at best Ill get extra points, but at the time she wasnt able to do anything about it and she will have management call. Its been a week and still no contact, still nothing. So because of the lack of caring I am no longer going to use the home2 hotels for any of my travels and I will not be using any Hilton owned hotels. Thank you management for showing how little who care about your guest experiences and how little you care about the conditions of your rooms.
Rooms: First glance room appeared to be cleaned, however further inspection showed that was not the case, it was dirty, the toilet wobbled, and it wouldnt flushed all the way