west elm

Absolutely awful experience, GO SOMEWHERE ELSE FOR YOUR FURNITURE. I will never purchase ANYTHING from west elm again. Not only did my beds delivery date get pushed three times resulting in me having to wait three months for the bed to arrive but the last piece ended up lost in transit. I had to speak to customer service 5 times and go to the store to even get replacement parts issued which I have to wait another week for and have not yet received. I understand stores have been impacted by covid but I have purchased furniture from multiple stores and all experiences were good. West elm seriously needs to fix there logistics.
Apr 9th, 2021

It’s probably a good thing this location is closing 10 January 2021 as the employees were both incredibly rude.
Jan 25th, 2021

Crazy shopping experience! Apparently West Elm is just a museum now and not selling items if they are what they deem “on display” even though there are 20 of them out on the shelves. They have NO stock of anything they will sell.
Jan 11th, 2021

Poor quality items that require returning multiple times, but more importantly customer service is NONEXISTENT at this location. Manager offers no real resolution, just issues a gift card. even the gift card takes 3-4 weeks to deliver!
Oct 13th, 2020

Beautiful store and decor! Would love to support but customer service is nonexistent!! I walked and viewed items near 3 associates and no one asked to assist me. The closer I got to the two sales associates at the counter they kept their very casual conversation going and quickly both went to the back. One hung in the doorway just in case I asked a question I guess.. but clearly they had no intentions of seeing if I had questions, needed help or just a simple hello and welcome would have been nice. I walked in with two other separate customers and they didnt seem to engage with them either. I believe we all left empty handed. Thats unfortunate! Its the holidays and I along with others are probably easy to convince into splurging on some home furnishings. Maybe Ill have better luck on the store on South Blvd. I give second chances.
Jan 5th, 2021