Microsoft Store

Jordan Potoski _{on Google}

May 28th, 2020

Everyone there was very nice and very helpful! Went there for a tournament and everything was more or less very organized for their first time holding one for TFT (team fight tactics) overall great facility with energetic workers!

Ryan Burge _{on Google}

Apr 5th, 2020

Much faster and attentive than the Apple store! Customer service was great and we were able to actually call and ask them questions before making the trip to Charlotte. We were there for 30 minutes tops! The store was pretty busy. That is huge. No distracted technicians- completely attentive and focused on helping YOU during YOUR appointment time.
(As you may or may not know) Apple tends to have one technician helping many customers which always forces you to unessesarly wait on them to finish with someone else.

Elijah Jordan _{on Google}

Mar 26th, 2020

I remember they helped me when my brand new HP was going black from an update, they had it covered in the same day, I was wowed by the team they got there it was truly amazing.

Pamela Hurley _{on Google}

Mar 13th, 2020

Terrible. I had a red line running through my monitor (this was a BRAND NEW desktop Surfacenot cheap!); took it in and was told that a technician would contact us within 2-3 days. Four months later and no call. It resolved itself, which is the only reason I havent raised hell. I love MS products but hate their customer service. They suck!

Ashe Lockhart _{on Google}

May 21st, 2020

Initial Post: I'm not an Apple Fan Boy, so I was looking forward to having a good experience at this store. I mean, why should the iToy fans have all the fun. And I really, really want to like this store...but I'm not really there yet. I've been in the store a few times, and the employees generally have good product knowledge and are happy to find answers to questions they don't know right away. They are friendly and outgoing and will take the time to work with you. It's obvious that Microsoft is giving them good training and trying to set up a good user experience.
But the employees are just a little too eager to help. They don't have the same laid-back, but proficiently professional approach that is characteristic of employees at the Apple Store. They are just a little to "in your face," like sales people at the average new car dealer. And their attempts to cross-sell and up-sell are too transparent and too pushy. It's as if they had not considered the possibility that the customer might have done some homework and is pretty clear on what they want.
They have one or two people who focus on working with business customers, which could be a really distinctive offering. I'm looking forward to learning more about the business services offered through the storefront. I have not met the person who handles business services, but someone who supposedly works with the business consultant helped me, and she was in over her head. Her product knowledge and professionalism were not what I'd expect from someone working with business customers. She came across as inexperienced and naive, which is not what you're looking for if you're a business customer with relatively sophisticated product knowledge.
Overall, it's a good start, and I'm looking forward to working with them in the future. The store is a much better experience than Best Buy, but a couple of stars away from beating the experience one gets in an Apple store.
3/16/15 - I bought a Dell XPS 13 and had high expectations given the stellar reviews it's been given in the media. Not quite as sweet in real life as I hoped. The QHD+ screen is too high resolution for Microsoft's scaling capabilities and Intel's onboard graphics. And text on an external monitor could not be rendered smudge-free at any resolution/scale through any connection. The matte finish carbon fiber interior is nice and easier to touch than Apple's cold, hard aluminum, but it is a fingerprint and grease magnet. It'll collect enough DNA to make a CSI tech happy. So I took it back. Overall return experience was 3 stars. Obvious efforts to cross-sell me into a Surface were annoying. I need a more serious business machine with a matte finish screen, and the Lenovo T series is where I'm headed. It would be nice if the MS store carried those product.
So, I'm glad MS opened this store in Charlotte, but it's not on par with the Apple experience and lacking in sophistication for more advanced users.
12-07-2018 I've been back a few times now, bought my wife a Lenovo Yoga, which is an awesome machine. I got my sister-in-law a Surface Laptop 2, which is ever better. The experience has improved steadily over the years. The product knowledge of the employees is impressive, they coordinate well when one employee needs the expertise of another, and they are less pushy about sales. When waiting for them to configure my wife's new yoga, they even offered soft drinks while we waited and played around on a few computers. In the meantime, Apple has slipped considerably. The store experience is on par with a mobile carrier store and is no longer the singular entertainment event it used to be. So kudos to Microsoft and pity to poor Apple.