Wentworth & Sloan Jewelers

I would give 0 stars if I could. I went to get a ring appraised and was told it would take about 1 week. I called 8 days after dropping it off and was told it would be a few more days. I called 11 days after dropping the ring off and was told it would be a few more days. I called 15 days after dropping the ring off and was told that the appraiser was currently working on it and it would definitely be done by the end of the day. I showed up 5 minutes before closing that same day and nothing had been done since I dropped it off 15 days earlier. I was lied to 4 separate times for no reason. I would not trust these clowns with a ring pop.
Jan 12th, 2019

Ken is one of the nicest people to work with. He is a true gentlemen and polite to everyone that comes in the store. I would recommend his services to anyone looking for a quality product and good customer service. Thanks Ken!
Jan 19th, 2017

Incredibly frustrating customer service experience trying to get a stone replaced in a ring. I had to call twice in three weeks to check on the job after never hearing from the store. On our final call, the manager mansplained to me that my description of events couldn’t possibly be correct because he would never make a mistake like that on an order — so what I was saying wasn’t true. I’m a really patient consumer. I know working in a retail business is difficult work — I’ve done it. There’s no excuse for treating a customer the way this store treated me. It would be entirely worth the drive to Raleigh to find a jewelry store that can manage quality craftsmanship and quality service. Heck, it would be worth a drive to New York City to avoid an experience like mine. Drive safely, friends!
Nov 17th, 2016