Advanced Oncology, P.C.

Dr Lam himself is great. Super nice and knowledgeable. But operations needs work. Understaffed, overbooked, unfriendly staff. Waited 1.5 hours even with an appointment.
Dec 9th, 2021

Dr Lam is my physician for seven years. He is an excellent physician with very broad knowledge. He is sincere and caring. I find comfort and feel reassured by his friendly and kind persona. He is always professional and very often go the extra mile. I feel lucky having him as my doctor.
Jan 4th, 2021

All doctors and nurses in the clinic are so kind, helpful and patient.
Oct 7th, 2020

If I could give Dr. Lam, his staff, and office 0 starts I would. My husband and I went in for a Physical and we had to wait for 3 hours. You would think it would be worth the wait but believe me it is not. The doctor had no bedside manners and to make matters worse their "system" is down so you can't view your lab results you have to sign up for an account through quest diagnostic. No one even calls you to talk to you about your results! Oh thank you I came in for nothing. On top of this, they called in my prescriptions incorrectly to the pharmacy!! A medication I have been taking since 2009. I called to have it corrected and they told me Doctor is not here. Oh so no one covers for the doctor while he is away? No one even bothered calling me back. I called again, and they said oh doctor is busy. Didn't even ask me which doctor I was called to speak to and who I was. Don't ever go to this doctor. You will wait forever, get the wrong medication, and will never find out were your lab results ok? Also, they try to have you all these additional labs which are not even needed it is the strangest thing. H. Pylori exam when I didn't even tell you I had any acid reflux or digestion issues?! Never heard of that for a normal physical before. I don't know what is more important eating after 3 hours or having me go to another floor and do 38383 more exams. I am beyond frustrated with this Doctor, staff, and the unbelievably crowded office.
Sep 30th, 2021

UPDATE: Dr. Lam addressed the issues (stated below, the previous review 1 star rating) and concerns in a rapid manner, which I truly appreciate it. All matters have been concluded and i am happy with the results. LILLY HAS IS THE WORST!!! I definitely want to make you aware of her lack of customer service skills. She was very rude, disrespectful and completely lacks customer service skills. Lilly screamed at me and hung up on me. I called back and asked for a manager, she stated she did not know the name of the manager, yet she stated she has been working there for 10 years (WOW...SMH). I again asked who the manager was and she stated she didn't know and no one in the office knew who the manager was at this location (Center Street NY, NY). When clients call or come in to their doctor's office, they come with a problem or medical issue; not to be disrespected, abused by anyone in the office (the rest of yor staff has been GREAT!), specifically Lily. Rudeness is not a cultural thing, it's a called having BAD MANNERS and LACKING GOOD WORK ETHICS!!! Lilly would be better off in a closed room with no interaction with clients in any capacity (unless Dr. Lam is okay with having bad service presented at his establishment...I do not hhink so). She is terrible and no one should be subjected to such a negative entity.
Oct 30th, 2020