Tenement Museum

Laura Spalding _{on Google}

Jul 1st, 2021

DO NOT USE THESE CLEANERS - THEY WILL LOSE YOUR LAUNDRY AND IGNORE YOUR CALLS. I used these cleaners multiple times and the clean was average at best but they were the only option in my area. They then delivered 30lbs of laundry to the wrong building, my super had to go looking for it and found it down the street outside of another building. In the very next order they lost all of my dry cleaning - they kept delaying the delivery date until they finally admitted they didn’t know where it was. What has been most frustrating is that they do not return calls or emails and when you do get through to them, they pass it off to their colleagues or say someone will call you back and then they never do. The manager has told me his name is Nathan and Richard and each time I’ve spoken to him, he’s promised to return my call within the hour and it’s been weeks since I’ve heard back. All I want is the cost of my dry cleaning covered but they refuse to take any responsibility. Also once when I called they thought I was talking about another set of missing laundry so this must happen often. Services: Standard clean, Delivery

Justin Gonzalez _{on Google}

Jun 7th, 2021

But NO ONES HERE and it's completely empty

Benjamin Hack _{on Google}

Jun 3rd, 2021

This service is easy to use and has reasonable cost. My drop off was late and I called three times to inquire about the drop-off time. I was told I had changed my drop off time(I hadn't), and was generally give immense unprofessional treatment. I wasn't ever given any quality information regarding my drop off time and I was denied a request to speak to a supervisor. When I requested a refund I was told "That isn't going to happen". Thankfully, my clothes did show up late the same day(very grateful). The service is fantastic in theory, but the customer service is some of the worst I have ever dealt with. All in all: Ease of use 9/10, quality of laundry 9/10, communication, professionalism, customer service 0/10. I so wish I could trust this company to respond to a simple inquiry! Service: Standard clean

Cesar Rufo _{on Google}

Jun 2nd, 2021

These guys are terrific, hands down the best laundry on demand service I’ve tried yet. Always on time. Very friendly staff. They always call when they are on their way, and you can even track where they are in their route. Highly recommend them.