Self Reliance NY Federal Credit Union

Olenka Zelenka _{on Google}

Nov 18th, 2022

Nobody answers the phone during business hours; customer service representatives are not only rude - they are brain-dead; they deposited my check to a wrong account; they do not return calls; most of them do not speak English.
I called to reset my password. It took me 40 minutes to get through. The temp password they gave me did not work. I tried twice and informed the rep that it did not go through. She asked me to log out -?! I told her that I could not log out since I was not logged in. ...she did not get it. I had to explain it again...But she kept asking me to log out. Then she told me that she was trying to help, but I was not coming along... I kept calm (it was not easy!) I nicely asked her for a new (valid) temp password. She suggested that I have to watch my attitude and hanged up on me. I still do not have access to my account.