DDS Group

Extremely unfair treatment of patients regarding billing... The office told me in advance of my appointment that my routine cleaning was covered by my insurance. At the end of my appointment, billing provided me with a receipt indicating that no balance was owed...then a month later contacted me stating that I owed $459 for the cleaning. This resulted in a huge waste of time acting as intermediary between insurance and the office over the next few months. My insurance company confirmed I was covered - the dental office submitted something wrong when billing insurance / has an internal lag in updating DMO rosters. After speaking with the office multiple times, I was under the impression that the issue was finally resolved after another month -- only to find out a few months later that the office reported a delinquent balance to the credit bureaus. After several additional calls with both insurance and the office, the office has not fixed the issue even though I was covered and refuses to let me speak with the dentist. Not sure what more a patient can do but trust a dental office when they tell them that they're covered.
Jul 3rd, 2021

I am reviewing the oral surgeon, Dr. Fatehi. I had a consultation with Dr. Fatehi and during the entire appointment he was extremely rushed. He recommended a procedure and did not explain it to me at all - I saw him for about 5 minutes. The billing specialists said the procedure is not covered by my insurance and would cost $2,500 out of pocket. I went to Expert Dental for a second opinion and had a more thoughtful consultation. The surgeon recommended the same treatment, but used a procedure code covered by my insurance for an $80 copay. I am left to conclude that DDS Group knowingly used a code they knew insurance would not cover in order to increase their profits.
Nov 1st, 2020

I have been a patient at DDS group for over 15 years and I have always been given great care. I find the care there to be honest, knowledgeable & efficient and never have to feel worried or stressed going there. Plus I find the practice to be conservative on treatments and not pushy upsellers which is the downside to many of the dentist offices I have gone to prior. The dentists, hygienists and office staff are all knowledgeable, kind and hardworking and are a great team, I would highly recommend this office.
Oct 17th, 2020

lo mjor de todo
Sep 28th, 2020

Both my dental hygienist and Dr. Romano were amazing. They explained everything step by step and informed me what my insurance covered (and how much) before performing anything. I left with my next procedures explained and my next appointment scheduled.
Sep 13th, 2020