Hertz Car Rental - Deer Park - Commack HLE

The worst whats the point of making a reservation to get there and they tell you theres no vehicles are available. Employee was very rude its like he didnt want to rent me a car. He stated he doesnt care about complaints when I advised I will be making a complaint. If I couldve gave 0 stars I would have.
Feb 9th, 2024

Definitely not recommend this place, I have calling them like a month because they didnt returned my 200$ deposit, and they never answer the phone, and the million operators options that they have never gave me a truly response.
Jan 16th, 2024

Local branch raised insurance quote on me for the same class of car rental then what was originally quoted to me from hertz website!.... Was told even tho same class of car however b/c it was a toyota hertz was giving me the insurance was going to be $3 more a day. Bad practice watch out!!!!
Jan 14th, 2024

I wish I didnt have to give any stars at allI will never recommend or patronize this particular hertz again. Its so unfortunate because Ive always used this particular location and never had any issues. They have a new guy there by the name of Jarrod, who is very obtuse. My body shop Sansone Auto Body, whom my family and I have been a customer for yearsset me up with a rental from Hertzs in Deer Park NY. My vehicle was in the shop for a longer period than anticipated because the insurance company was dragging their feetSo I needed the rental a little longer. I went back to the Deer Park location to renew my rental contract and Jarrod refused to re-rent the vehicle to me. He left me stranded without a ride and didnt offer me a ride or cab at all. However, once I checked my credit card I saw he had over charged me. Please Beware Of Your Credit Card with him. He scammed my card for an additional 750.00 dollars. He pretends to be a nice guy but hes a classic Doctor Jekyll and Mr. Hyde. Remember, BEWARE of Jarrod at the Hertz located at 480 Commack Rd. Deer Park New York.
Feb 6th, 2024

After being faithful customers for over a year we are done. We are in agreement with the folks who wish they could give zero stars. I always make my rental car reservations through Expedia. I have done so and used hertz for more than a year without issue. Yesterday we were late to pick up our vehicle. As a result, we were told that the vehicle was rented to another customer, and that h nothing for us. We were late Because life happens And we accepted that our car was given away. I went back on Expedia and made another reservation for the next day. This time we were on time to pick the car up. It seems as though be cause whoever is in charge these days does not want to honor the rates given by Expedia. This time we were told simply that the vehicle we reserved through Expedia was unavailable, but they would be happy to give us another vehicle, which of course would be more expensive. This makes no sense. And this information was portrayed to us in a very rude fashion. The rest of the conversation did not go well. In short we will not be back to Hertz. Id rather go to enterprise and pay $100 more or use Turo. At least I know I will receive appropriate customer service and the rates that I was quoted online. Why do you even pop up on Expedia if youre not going to honor the rates? I feel strongly that there may be new management in this place. But I really dont care cause Ill never be back. Im also sure that this review will have or no impact on the business because nobody has any standards anymore. Be warned: this Deer Park location is not a place to do business with. They are rude liars.
Jan 17th, 2024