Thrid Av Transit Inc.

This bus company is horrible and NYC board of Ed needs to revoke their contract. They lack the basic communication skills need to operate has a business that is responsible for the transportation of mainly children with special needs. Daughter spend 2 addition hours on the bus, she was dropped off at 5:30 pm! She is a special needs non verbal child. The matron on the bus called my husband while he was in a meeting from a block number. My husband had no way of returning her call. After numerous failed attempted of calling the bus company office, finally at 5 pm someone answered the office phone. The woman there told me that the bus driver will drop my daughter last because he claimed "no one was there." Untrue! I told her why did not someone notify me of this? She said the matron on the bus is new. And that they are not allow to use their personal phone to contact parents. So, why is it that a whole bus co. with a 1.5 million dollars revenue cannot afford to give their bus matron a work phone? Also, the driver has the emergency card on the bus and the matron did not follow protocol and informed the office that the parents did not pick up. Instead, she allow us to worry about our daughter for 2 hours! This was unacceptable and NYC board of education needs to reevaluate who their are giving these contracts to!
Nov 14th, 2021

Sep 21st, 2021